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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (182 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by demographic groups

      Reviews by job title

      182 reviews

      Reviews about "Culture"

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      4.0
      Jan 18, 2023

      Growing & Thriving Company

      Store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Lots of growth within the stores department, good company culture, great people. They take feedback seriously and are constantly trying to improve. They always try to put employees first.

      Cons

      Burnout is easily reached. There's pressure within the stores department to succeed since it's the newest department and you feel like you have to prove something. But myself and most managers I know are burnt out and tired.

      avatar
      Custom Ink Response
      3y
      We’re so glad to hear your thoughts. We strive to be a great place to work, and it really helps keep us going when we learn that we did something that had a positive impact. As for your feedback regarding workload, we strive to ensure the team feels supported. We encourage Inkers to share their concerns through the many platforms we offer (ie. quarterly team surveys, monthly leadership meetings, or 1:1's with your leader if you are feeling overwhelmed). As we evolve, we are constantly working to improve our Inker experience and feedback like this truly helps us get better. Please don’t hesitate to share more of your thoughts if you have them!
      5.0
      Jan 9, 2023

      Humane, tech-savvy ecommerce with a deliberate pace and many modernization opportunities

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Remote-friendly employer working to align tech salaries with national averages - High level of engineer autonomy, with an emphasis on modern frameworks and tooling - Work closely and form relationships with business stakeholders - Very communicative leadership with a humane, employee-centric approach to running the business

      Cons

      - Relatively old tech company means quite a bit of legacy code and architecture - Recent changes and growth in tech team mean sometimes process and protocol have not caught up

      avatar
      Custom Ink Response
      3y
      We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!
      2.0
      Jan 2, 2023

      Headed in the wrong direction

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      You will meet some really great people A more relaxed work place Little fear of retaliation for honest feedback

      Cons

      -While the company won't retaliate for honest feedback, they also will NOT make changes based on the overwhelming feedback received. They will definitely pretend like they are listening, but no meaningful changes will be made. -Company prides itself on being named on the "Greatest Places to Work" lists. But they do not support their employees like they used to. -The sales department is very cut-throat now, which is a huge culture change from a few years ago. -The company is more focused on their bottom line than they are customer experience or employee satisfaction. They have brought in low-cost contractors to work in sales, who are poorly trained and wreak havoc for the actual Custom Ink sales reps. Additionally, they entirely outsourced their email team overseas. The old email team was made up of employees who had been at Custom Ink for years. So the customer experience has taken a nosedive.

      avatar
      Custom Ink Response
      3y
      Thank you for sharing your perspective. It helps us a lot when people let us know what they have experienced. We will share your feedback with our team and work to make changes based on your suggestions. All companies experience growing pains as they evolve but we strive to keep our Inker experience positive. We survey every quarter to better understand (and improve) the overall job satisfaction of the Custom Ink team. Ratings and comments received are very important to maintaining and improving the work experience, the team, and Custom Ink itself. Our Sales team has an engagement score of 91%. Some recent team improvements include establishing a recognition team, creating newsletters, additional call coaching, and compensation increases. To share additional context regarding our email team, our intent was (and is) to get back to our customers faster. Customer engagement remains high with the overseas team. As we transitioned to this model, a large percentage of our email team members opted to take positions within a different area of Sales at Custom Ink. If you have more details you would like to share, please reach out directly to us: employerbrand@customink.com.
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