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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (182 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      2.9

      Culture & values

      2.7

      Career opportunities

      2.2

      Senior management

      Ratings by demographic groups

      Reviews by job title

      182 reviews

      Reviews about "Culture"

      Return to all reviews
      3.0
      Dec 13, 2022

      .

      Production
      Recommend
      CEO approval
      Business Outlook

      Pros

      A lot of PTO, great insurance, they cater food once a week, and pay is pretty good. They hire friendly people who become family in a way. A lot of laughter and personality within the company.

      Cons

      A lot of favoritism, best if you find yourself in "the clique", or be a pretty girl. Workload can be overwhelming at times. Management wont hesitate to ask you to work overtime 6 months of the year to hit goals, most of the overtime is mandatory. Production is calculated by a new point system that made no sense and management couldn't figure out, yet they enforced it. They have an open door policy, but if you speak your mind and question something against their narrative they call you toxic and give you ultimatums.

      avatar
      Custom Ink Response
      3y
      Thank you so much for your feedback. We know it takes a lot of effort to provide constructive criticism, and we value the opportunity to address issues that arise. We do have peak seasons in Production and we cover the extra work through expected overtime. This past year has had more than typical overtime, although the longer-term plan is to more appropriately staff our Production facilities. Your feedback regarding favoritism and ultimatums is concerning and not characteristic of Custom Ink so please reach out directly with more details so that we may understand your situation better at employerbrand@customink.com. Thank you!
      3.0
      Dec 1, 2022

      Ok

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good lunches and good people hired

      Cons

      Poor communication and needs better raises

      avatar
      Custom Ink Response
      3y
      Thanks for sharing your perspective. It helps us a lot when people let us know what they have experienced. We will share this feedback with our team and work to improve team member experience based on your suggestions. If you want to share further context, please reach out to us directly: employerbrand@customink.com.
      4.0
      Nov 6, 2022

      Overall, a great place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      I would recommend this company to others. The working conditions are great and they were successful in managing the pandemic and are flexible, helping balance your personal life with your work life. Managers have the ability to run their team and manage their people effectively. They have a good work environment and inclusivity, full of positivity and good communication with whole company goings-on and business plans.

      Cons

      Underwhelming pay bump for a promotion, and confusing pay structure (annual raises connected with reviews don't always result in a pay increase if you've recently been promoted or moved departments). The employee discount is also underwhelming and, this being a product-based industry, you're expected to reach production goals consistently. That's not necessarily a con, but might be stressful for some people.

      avatar
      Custom Ink Response
      3y
      We appreciate your taking the time to write this review. Strong communication is one of our favorite things about Custom Ink too! We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team, so thank you for the constructive feedback as well. Please let us know if you have thoughts to share on anything else: employerbrand@customink.com.
      Viewing 70 - 72 of 182 Reviews
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