Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 123 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 62 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 33 reviews)); "Great atmosphere and culture." ((in 29 reviews)); "Very helpful and friendly work environment" ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 55 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 46 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 20 reviews)); "constant layoffs" ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What Custom Ink locations have received the highest employee ratings?

McLean , Dallas , Washington , Irving , Flower Mound

Custom Ink reviews

2.9

30% would recommend to a friend

(220 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

220 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Jan 24, 2023

Custom Ink - Caring and Supportive Even in the Face of Challenges

Recruiter

Recommend

CEO approval

Business Outlook

Pros

The people I get to work with are amazing, talented individuals. I have been offered many opportunities for growth and development. I have made many life-long relationships with so many people over the years. Even in the face of some of the biggest challenges for the company (For example the pandemic & layoffs due to staffing challenges) the company has always treated team members with care and offered an abundance of support that other companies would definitely have fallen short on.

Cons

Though our benefits are pretty great, I do feel they could use a refresh and some updates to remain competitive in our current market.

Custom Ink Response

3y

We’re so glad to hear your thoughts. We strive to be a great place to work, and it really helps keep us going when we learn that we did something that had a positive impact. We will share this feedback with our team and work to improve team member experience based on your suggestions as well! Due to rising costs and increasingly tight markets for production talent, Custom Ink closed production sites in Reno, Nevada and Charlottesville, Virginia and consolidated operations at our Dallas, Texas facility. The closures impacted 338 team members—410 team members continue to remain employed in Reno and Charlottesville in other roles. We truly value the fact that you took the time to share your thoughts with us. We strive to create a great place to work and feedback like yours helps us understand where we still have work to do. We’re proud of offering perks like gym facilities, free meals, and free swag for Inkers. We also offer competitive pay and low cost health care plan. Please don’t hesitate to share more of your thoughts if you have them!

5.0

Jan 9, 2023

Humane, tech-savvy ecommerce with a deliberate pace and many modernization opportunities

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

- Remote-friendly employer working to align tech salaries with national averages - High level of engineer autonomy, with an emphasis on modern frameworks and tooling - Work closely and form relationships with business stakeholders - Very communicative leadership with a humane, employee-centric approach to running the business

Cons

- Relatively old tech company means quite a bit of legacy code and architecture - Recent changes and growth in tech team mean sometimes process and protocol have not caught up

Custom Ink Response

3y

We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!

3.0

Dec 13, 2022

.

Production

Recommend

CEO approval

Business Outlook

Pros

A lot of PTO, great insurance, they cater food once a week, and pay is pretty good. They hire friendly people who become family in a way. A lot of laughter and personality within the company.

Cons

A lot of favoritism, best if you find yourself in "the clique", or be a pretty girl. Workload can be overwhelming at times. Management wont hesitate to ask you to work overtime 6 months of the year to hit goals, most of the overtime is mandatory. Production is calculated by a new point system that made no sense and management couldn't figure out, yet they enforced it. They have an open door policy, but if you speak your mind and question something against their narrative they call you toxic and give you ultimatums.

Custom Ink Response

3y

Thank you so much for your feedback. We know it takes a lot of effort to provide constructive criticism, and we value the opportunity to address issues that arise. We do have peak seasons in Production and we cover the extra work through expected overtime. This past year has had more than typical overtime, although the longer-term plan is to more appropriately staff our Production facilities. Your feedback regarding favoritism and ultimatums is concerning and not characteristic of Custom Ink so please reach out directly with more details so that we may understand your situation better at employerbrand@customink.com. Thank you!

Viewing 70 - 72 of 220 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

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Reviews about "Compensation"

Custom Ink - Caring and Supportive Even in the Face of Challenges

Humane, tech-savvy ecommerce with a deliberate pace and many modernization opportunities

.

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