Custom Ink reviews

2.9

30% would recommend to a friend

(220 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Reviews by job title

220 reviews

Reviews about "Compensation"

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4.0
Feb 24, 2023
Recommend
CEO approval
Business Outlook

Pros

Great benefits Good supervisors Great perks

Cons

The public is rude/ hard doing customer service when people have lost all manors

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Custom Ink Response
3y
We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!
1.0
Feb 23, 2023
Recommend
CEO approval
Business Outlook

Pros

The health insurance is about the only positive thing

Cons

-Custom Ink has a highly toxic and unprofessional work environment. -Management is known for gossiping, showing favoritism, and inconsistently enforcing policies. -Reports of harassment and name calling by management are not addressed. -They instruct employees not to report overtime hours -There are inaccuracies in sales and commission metrics, and no explanation is provided when they are brought to the company's attention. -There is a lack of structure in each department, resulting in confusion and inefficiency. -The company uses unreliable platforms (Embassy and Salesforce) and fails to provide adequate training. -Priorities and responsibilities frequently shift without clear direction, leading to confusion and wasted time. - Their "core values" are used as a tool to deflect complaints and concerns. -The company culture lacks genuine concern for employees' well-being, and complaints are met with dismissive responses from management. The managers will gaslight you and are condescending.

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Custom Ink Response
3y
Thank you for sharing your thoughts with us—we value your perspective. We’re sorry to hear you had a challenging experience working with us and that you don’t feel your concerns were addressed appropriately. We strive to provide Inkers with a comfortable and supportive work environment; leaders should play an active role in creating this. We will share your feedback about management with our team. We would like to hear more about the details of your experience, so please feel free to reach out to us directly at inkerfeedback@customink.com
3.0
Jan 30, 2023
Recommend
CEO approval
Business Outlook

Pros

- Able to get promoted quickly in in-house production facility if you are motivated have good relationships with managers (not always the same for the remote jobs) - I am now very comfortable with giving and receiving professional feedback; this is encouraged - Great pay and benefits for what the remote jobs entail, and some of the in-house production roles. - Custom Ink relies heavily on contracts with network printers - Good severance when you get laid off

Cons

- Be wary of the whole 'we wear many hats here' mentality. When you take on a lot of additional responsibility with no new job title or pay increase in return, you'll be easy to get rid of if there are layoffs. - They just closed down two large production facilities, leading to hundreds of layoffs. - Unsure about the future of the company due to new management coming in and cleaning house - Interactions can get petty and dramatic due to the 'laid back' nature. I witnessed many HR issues get swept under the rug. - Red flags include: "we wear many hats", "we're a family here", "we have a gym and foosball table", "we spend hundreds of dollars to give you catered lunch each week".. watch out for the devil in sheep's clothing (wearing a t-shirt).

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Custom Ink Response
3y
Thank you for your feedback about your Inker experience. Due to rising costs and increasingly tight markets for production talent, Custom Ink closed production sites in Reno, Nevada and Charlottesville, Virginia and consolidated operations at our Dallas, Texas facility. The closures impacted 338 team members—410 team members continue to remain employed in Reno and Charlottesville in other roles. We truly value the fact that you took the time to share your thoughts with us. We strive to create a great place to work and feedback like yours helps us understand where we still have work to do. We’re proud of offering perks like gym facilities, free meals, and free swag for Inkers. We also offer competitive pay and low cost health care plan.
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