Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
1.0
Apr 14, 2024
Recommend
CEO approval
Business Outlook

Pros

All the worker bees are nice. Benefits were very good.

Cons

They lost their way. They lie too. They kicked off 2023 with closing 2 facilities. Then they fired 90% of their American artists and hired people in India to replace them for dirt cheap. They ended 2024 firing hundreds of other people including some poor suckers who had been there 20+ years. Some who were on maternity leave when they found out. The severance they advertised for the media isn’t true (or it’s wildly inconsistent). No one in customer care got anywhere near what they claim. Buyer beware- don’t drink the kool aid, they do not care about you.

1.0
Jun 11, 2015

Has Become More Flash Than Substance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Outstanding benefits plan. If you're married , you pay 100% for your spouse, however. 2. 401K with a match. 3. A decent straight-out-of-college job. Don't stay too long, though. 4. Truly values the customer experience.

Cons

1. Management spends a ton of money on large TVs that replay CustomInk commercials over and over again, while telling long-tenured, hard working employees, who's day to day jobs expand well beyond the job description that they cannot have fair-market salaries or raises more than 3-5% for great and outstanding performance. It's like hearing someone with a Ferrari complaining that they can't afford groceries. 2. Free snacks and catered Thursday lunches, frozen yogurt, flashy patios, and small value busy season contests with only a handful of winners hide a culture that is unwilling to admit that money is spent on shiny distractions instead of employee development. 3. "Start up" culture is still prevalent, where chasing the "new thing" that Marketing or Business Development wants to do is given priority over mastering the segments CustomInk already excels in. 4. Instead of developing and growing internal employees into future leaders, will bring in outside "talent." This "talent" is often paid 2-3 times more than veteran employees they oversee, takes credit for what those veteran employees are doing, and contributes little to no value to advancing the company. Too many VP level people have been hired from outside that oversee teams of 3-4 people max. 5. People are treated like computer systems, being forced to work OT and given limited growth opportunities, while internal computer systems are about 5 years behind where they need to be.

1.0
Dec 16, 2023

Bad at all levels

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I think there are some good people at the management level, but they don’t see how bad some of their peers are.

Cons

The company is poorly run at every level. The culture is all about jumping through hoops for management and showing utter disrespect for lower level workers. They’re facing insolvency due to poor decisions. PTO is combined with sick leave. People mention cheap healthcare as a pro but that’s only for single coverage. For a family, the cost is outrageous. People are placed in management roles without any experience or training managing people and it shows. Run, don’t walk, away!

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Custom Ink Response
2y
We are sorry to hear that you are having a challenging experience. We are constantly working to improve our Inker experience and feedback like this truly helps us get better. Please reach out to your team lead or TD representative to receive help. You may also reach out to us directly: inkerfeedback@customink.com
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Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.