Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 135 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 58 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 31 reviews)); "Great atmosphere and culture." ((in 28 reviews)); "Very helpful and friendly work environment" ((in 21 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 54 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 23 reviews)); "Massive layoffs in 2022 and 2023" ((in 21 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

5.0

Apr 2, 2024

Great company!

Anonymous

Recommend

CEO approval

Business Outlook

Pros

-Terrific medical benefits -Caring leaders that show up during tough times -Strong community-oriented purpose

Cons

-While the medical plan is great, 401k match could be better -Going through a lot of change

Custom Ink Response

2y

You just made our day! We strive to be a great place to work, and it really helps keep us going when we learn that we did something that had a positive impact. Please don’t hesitate to share more of your thoughts if you have them, you can reach us at inkerfeedback@customink.com.

5.0

Mar 20, 2024

Great

Technician

Recommend

CEO approval

Business Outlook

Pros

Good company, good vibes, good.

Cons

None that need to be mentioned

Custom Ink Response

2y

We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!

2.0

Mar 11, 2024

Company thinks constant change means growth, but it only presented setbacks

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Co-workers are hardworking and it is a team environment, less competitive and more about helping each other and the store succeed

Cons

My first month working there, the CEO laid off hundreds of employees in production, and from there the company went down-hill. The screen printers were stretched so thin, there were mistakes or delays on every single order. Anyone with a deadline was screwed over because something in their order would go wrong. Whether it was incorrect sizing, the designs being off-center, ink stains on the clothes, or the wrong print method being used. As a sales representative, even if me and my team on the floor did everything right, because of the production team being so overwhelmed something would always go wrong, and that is how you lose customers. It was frustrating to hear corporate say they couldn't have seen laying off so many people going this badly. We all could see how this would go. Also KAM and NAM sellers were often absent throughout the work week leading us to take over their sales but not see that same commission.

Custom Ink Response

2y

Thank you for sharing your perspective with us; it's crucial for our improvement process. We're aware that, even with our attempt to alleviate the situation through substantive severance and extended benefits for those affected, this has been a trying time. Your feedback is taken to heart, and we will make sure it reaches our team for consideration. For any additional insights you wish to provide, our door is always open for direct communication at inkerfeedback@customink.com.

Viewing 103 - 105 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

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Reviews by job title

Great company!

Great

Company thinks constant change means growth, but it only presented setbacks

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