Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 30% of employees would recommend working at Custom Ink to a friend and 23% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Custom Ink?

30% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.5 out of 5 for work life balance, 2.9 for culture and values and 2.6 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 116 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 58 reviews)); "lots of opportunity to connect with customers and great coworkers" ((in 31 reviews)); "Great atmosphere and culture." ((in 29 reviews)); "Casual work environment." ((in 22 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 52 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 43 reviews)); "Multiple managers along with employees came and went within locations in my region" ((in 23 reviews)); "constant layoffs" ((in 17 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 13 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

30% would recommend to a friend

(703 total reviews)

David Doctorow

23% approve of CEO

23% positive business outlook

Ratings by category

3.6

Compensation and benefits

3.5

Diversity & inclusion

3.5

Work/Life balance

2.9

Culture & values

2.6

Career opportunities

2.3

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

2.0

Jan 31, 2024

Disorganized and Lost Their Way

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- The employees they do have are treated well - Decent career opportunities - All of my peers were amazing people

Cons

- Disorganized management (constantly moving targets, contradicting business updates month-by-month, and poor communication from leadership) - "Golden Rule": It sounds stupid, but it was one of my favorite parts of the company. Treat others how you want to be treated. A core value from the CEO and Founder. Along the way, the company made repeated choices that went against this, to the point where it feels insulting they have that included in their values. This includes mass layoffs in favor of cheap labor, despite "one last final push" till we were a public company. Many of these employees had been with the company since its beginning. The entire 2023 year left a massive bitter taste in my mouth and many others. Beware of this company's culture before you enter. - Their shirts are way overpriced

Custom Ink Response

2y

We greatly appreciate your candid feedback. It's invaluable in guiding our efforts to enhance our service. We recognize the hardships faced by everyone affected, despite our efforts to soften the impact with comprehensive severance packages and prolonged benefits. We empathize with the challenges you've encountered and assure you that we'll convey your comments to our team. Should you wish to discuss your views in more depth, do not hesitate to contact us at inkerfeedback@customink.com.

2.0

Jan 24, 2024

Great back then

Expert production artist

Recommend

CEO approval

Business Outlook

Pros

Great benefits, great pay, great coworkers, remote positions

Cons

Off-shoring everything to save money leaving loyal employees who stuck with them through years of "growing pains" jobless and starting over financially. They also lied about layoffs for a long time when asked directly and brushed off the layoffs that were already happening as if those people didn't matter anyway.

Custom Ink Response

2y

We greatly appreciate your candid feedback. It's invaluable in guiding our efforts to enhance our service. We recognize the hardships faced by everyone affected, despite our efforts to soften the impact with comprehensive severance packages and prolonged benefits. We empathize with the challenges you've encountered and assure you that we'll convey your comments to our team. Should you wish to discuss your views in more depth, do not hesitate to contact us at inkerfeedback@customink.com.

4.0

Jan 23, 2024

Solid Place to Be

Store representative

Recommend

CEO approval

Business Outlook

Pros

great benefits, management are very involved in helping employees succeed. camaraderie amongst fellow 'inkers' helps boost morale

Cons

locations could be better, can be difficult to transition into other roles

Custom Ink Response

2y

We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!

Viewing 115 - 117 of 703 Reviews

Jobs at Custom Ink

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Sales Representative - Paid Training - $1,000 - $2,000/Week

Custom Ink

Custom Ink reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Disorganized and Lost Their Way

Great back then

Solid Place to Be

Jobs at Custom Ink

Custom Ink reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Custom Ink reviews FAQs

Jobs at Custom Ink