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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      30% would recommend to a friend

      (703 total reviews)
      avatar

      David Doctorow

      23% approve of CEO

      23% positive business outlook

      Ratings by category

      3.6

      Compensation and benefits

      3.5

      Diversity & inclusion

      3.5

      Work/Life balance

      2.9

      Culture & values

      2.6

      Career opportunities

      2.3

      Senior management

      Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      703 reviews
      5.0
      Dec 8, 2023

      Headline

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are really good

      Cons

      You may get laid off with 1 hour notice.

      avatar
      Custom Ink Response
      2y
      Thank you for providing your feedback. Your insight helps us better understand how we can improve. Although we tried to support impacted Inkers with generous severance packages and an extended benefits period, we understand how difficult this experience has been and will share your feedback with our team. If you want to share further thoughts, please feel free to reach out to us directly at inkerfeedback@customink.com.
      1.0
      Dec 8, 2023

      Horrible and getting worse

      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cheap healthcare, work from home, that is literally all

      Cons

      Almost 1000 people were laid off in 2023 due to bad business decisions made by CEO and upper management. Employees lose livelihoods and jobs so Marc Katz can keep his privileged lifestyle running. Management doesn’t listen to employees, upper management plays favorites constantly, unclear expectations and constantly changing goals and procedures, new platforms and tech are launched before they are functional, pay never goes up no matter what you do, upper management makes empty promises constantly, no real diversity at higher levels, saying it’s a community and then lying to employees and cutting their livelihoods out from under them with no warning. Layoffs are being announced as new outsourced teams are being brought on. Laid off employees received emails with suggested budgeting tips within an hour or being told that they don’t have a job anymore.

      avatar
      Custom Ink Response
      2y
      Your input is sincerely appreciated as it plays a key role in how we evolve our approach. Although we have provided significant severance support and extended healthcare coverage to help those impacted, we realize this period has been challenging. Rest assured, your observations will be passed along to our team. We encourage you to connect with us for any further feedback you would like to offer at inkerfeedback@customink.com.
      4.0
      Nov 21, 2023

      They care about their employees.

      Chat agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      They care about their workers.

      Cons

      But they don't pay enough.

      avatar
      Custom Ink Response
      2y
      We appreciate your taking the time to write this review. We’re so happy that you had a positive time working with us. We take each review to heart and will share your feedback with the team. Please let us know if you have thoughts to share on anything else: employerbrand@customink.com
      Viewing 142 - 144 of 703 Reviews
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      ReviewsCustom Ink reviews

      Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.