Custom Ink reviews

2.9

35% would recommend to a friend

(703 total reviews)
avatar

David Doctorow

33% approve of CEO

21% positive business outlook

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

703 reviews
1.0
Aug 19, 2022
Recommend
CEO approval
Business Outlook

Pros

Coworkers Vacation Free and/or discounted merchandise

Cons

No true leadership. Constantly changing priorities, constantly changing comp structure. No True benefit to customers. Stay away.

2.0
Jun 10, 2022

A Once Bright Candle

Recommend
CEO approval
Business Outlook

Pros

Great people, good starting company when starting out young and looking to get your feet wet in a slightly growing company with reasonable annual margins. If interested I'd only recommend working here for 1-2 years max for the resume record and other perks. Then take that experience to leapfrog somewhere else.

Cons

As the years progressed the company began to lose it's mom and pop feel and started to feel corporate. New hires made more than established and excellent employees with multiple years under their belts. Benefits/perks, snacks and food quality/quantity dropped year over year. Management that was hired to lead their respective roles either lacked the expertise outright from within the company, or were hired from outside the company. Turnover rate and employee dissatisfaction grew after each month, profits were up substantially year over year, yet pay raises were dragged out, and still vastly shorter then competing businesses in the industry. Management called for additional extra work/hours, yet themselves were nowhere to be found during those time periods. (Working from home or not, respectable management should be in office with team members under these circumstances) Strenuous additional hours that were called for that resulted in severe lack of quality work/life balance outside of the office. Severe lack of preparation around work load/annual outlook expectations or initiatives. Development team across engineering/software is quite small, resulting in extremely time sensitive projects to be dragged out for months/years. A lot of quality and amazing team members began to leave, which was a red flag for current employees to start questioning why. Long-time and founding members of the company have left over the last 3 years. Investments in a myriad of avenues to produce profits for the company were prioritized over employee satisfaction and pay. Large purchases in items like electronics and decor that were hardly used or noticed. Major projects and initiatives were hardly rewarded fairly for time and effort spent and long-tenured employees were given small rewards for the time spent with the business.

4.0
Mar 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Strong focus on building/developing sales skills, emphasis on growth mindset, improved health benefits

Cons

Compensation is low to start, hit a wall after the first year or so with no real upward mobility unless you job-hop within the organization. Senior jobs often get filled externally, stagnancy in front line leadership.

Viewing 187 - 189 of 703 Reviews

Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.