Custom Ink reviews

2.9

30% would recommend to a friend

(220 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

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220 reviews

Reviews about "Compensation"

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1.0
Jun 19, 2015

Not as Advertised

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Health insurance benefits are outstanding for employees, but not for family members Catered lunch on Thursdays and lots of snack options Free tickets to local pro sports games Beautiful office space Convenient location

Cons

1. If you're a cheerleader or sorority/fraternity type, this company is for you. If you're not, you'll be ostracized for it. 2. Catered lunches, free snacks, colorful office decor, and low value busy season prizes that only 1 or 2 people are awarded every 6 months is meant to improve moral, but it's not enough to make up for the amount of stress we endure doing the work on a daily basis. It's all just meant to distract you from the monotonous and repetitive work. It's basically a factory job, but you have a chair and desk. 3. Pay is low for the area and it can be hard to make ends meet unless you live with your parents, as many employees do, or three roommates. 4. We get 25 personal time off days, but factor all the mandatory overtime days and hours required and only having 4 paid holidays, it's not as sweet a deal as leadership would have you believe. 5. It's a call center, plain and simple. A job in the order operations department, i.e. sales, satisfaction assurance, and logistics, is only good if you're happy with only being qualified for call center jobs for the rest of your life. 6. The employees skews very young and it feels like it, not in a good way. The employees are very cliquey and the atmosphere often feels more like a high school than a professional office. 7. Most internal job opportunities are lateral.

1.0
Jun 11, 2015

Has Become More Flash Than Substance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

1. Outstanding benefits plan. If you're married , you pay 100% for your spouse, however. 2. 401K with a match. 3. A decent straight-out-of-college job. Don't stay too long, though. 4. Truly values the customer experience.

Cons

1. Management spends a ton of money on large TVs that replay CustomInk commercials over and over again, while telling long-tenured, hard working employees, who's day to day jobs expand well beyond the job description that they cannot have fair-market salaries or raises more than 3-5% for great and outstanding performance. It's like hearing someone with a Ferrari complaining that they can't afford groceries. 2. Free snacks and catered Thursday lunches, frozen yogurt, flashy patios, and small value busy season contests with only a handful of winners hide a culture that is unwilling to admit that money is spent on shiny distractions instead of employee development. 3. "Start up" culture is still prevalent, where chasing the "new thing" that Marketing or Business Development wants to do is given priority over mastering the segments CustomInk already excels in. 4. Instead of developing and growing internal employees into future leaders, will bring in outside "talent." This "talent" is often paid 2-3 times more than veteran employees they oversee, takes credit for what those veteran employees are doing, and contributes little to no value to advancing the company. Too many VP level people have been hired from outside that oversee teams of 3-4 people max. 5. People are treated like computer systems, being forced to work OT and given limited growth opportunities, while internal computer systems are about 5 years behind where they need to be.

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