Custom Ink reviews

2.9

30% would recommend to a friend

(220 total reviews)
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David Doctorow

23% approve of CEO

23% positive business outlook

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220 reviews

Reviews about "Compensation"

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4.0
Apr 12, 2015

Satisfaction Assurance Associate

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really collaborative, team-oriented environment; great feedback loops to leadership; great soft benefits (food, coffee, prizes, etc); wonderful health insurance; flexible hours; opportunity for advancement in a growing department; strong on-boarding/training program

Cons

Young company that is still establishing itself; required overtime hours during busy seasons (fall and spring) without the ability to take much time off due to heavy workload; company is growing very quickly, and it may be overwhelming; leaders are often very young and learning themselves; vet tech-oriented office, so you need computer skills; LOTS of multi-tasking required; performance-based pay goals can be difficult to hit consistently

1.0
Jan 23, 2015

MOD

Recommend
CEO approval
Business Outlook

Pros

Decent benefits, free coffee and fig newtons

Cons

Laughable pay, terrible management, mindless work that is taken way to seriously. Pay: Pay is low for the area, and there is no annual raises. If you try and ask for a raise, you will be told to "try harder". Pay is a base salary in the high 20k range plus performance pay. The performance pay is determined on how much you do and how accurate the work is. Even with awesome numbers, the pay is still way to low. Most "inkers" live with roomies, family or have spouses that make the "real" money. Don't be surprised when you see the company making tons of money and growing well, and you get nothing. Our first million dollar day we had a few months back, we did get an award. The award was a .50 cent candy bar wrapped to look like money. Total slap in the face. Management: The management is very unprofessional and most of them are new to the management role. Most of the immediate mangers are female and all are close friends. So if you have any issues with them, don't say a word about it. It will get you written up or fired. I have seen friends who had issues, take it up with there skip managers and it only ends with them getting "talked too" and "blamed" for it. The environment is very "click-ish" so be ready for that. If you don't have a friend in the management team, make one, fast! Advice to Marc: Look into the management teams, I know for a fact that they do a lot of sitting around and talking about non work related stuff, while we all work hard. I know for a fact my manager online shops 90% of her day. Then the rest of the day she chats it up with her manager (department leader). Overall: The company looks awesome from the outside, but once you get hired and learned the politics, you find out the real Customink. Don't expect major growth professional or salary. They will work you as hard as they can and def pay you as least as they can. My advice to anyone interested, look for another place to work that will treat you and pay you like a college educated person should be. And don't worry you're not missing out trust me.

2.0
Jan 4, 2015
Recommend
CEO approval
Business Outlook

Pros

Benefits are out of this world, environment is great.

Cons

Completely agree with 100% of the negative reviews on here. VERY difficult to advance in the company (especially if you're not at the Fairfax location), salaries are laughable, all of the sales/customer service/production work could be done by literally anyone so it makes having a college degree feel useless.

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