Is Custom Ink a good company to work for?

Custom Ink has an overall rating of 2.9 out of 5, based on over 732 reviews left anonymously by employees. This rating has decreased by 9% over the last 12 months. 35% of employees would recommend working at Custom Ink to a friend and 21% have a positive outlook for the business. The best reviews about Custom Ink have been left by employees working as Key Account Manager , Manager and Sales/Service Representative .

Does Custom Ink pay their employees well?

According to anonymously submitted Glassdoor reviews, Custom Ink employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Custom Ink. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at Custom Ink?

35% of Custom Ink employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Custom Ink 3.6 out of 5 for work life balance, 2.9 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Custom Ink?

Sales Representative (40) , Production Associate (28) , Expert Production Artist (27) , Sales Associate (25) , Sales (19) , Production Artist (16) , Satisfaction Assurance (16) , Sales/Service Representative (15) , Customer Service Representative (13) , Key Account Manager (13) , Manager (11) , Satisfaction Assurance Associate (11) , Screen Printer (11) , Store Representative (10) , Key Account Manager (KAM) (9)

What are the pros of working at Custom Ink according to real employee reviews?

"Great benefits and paid" ((in 126 reviews)); "Most people seem to genuinely enjoy coming to work and it's great to be around all of that positive energy." ((in 60 reviews)); "Great coworkers you can bond with and make lifelong friends" ((in 34 reviews)); "Great atmosphere and culture." ((in 27 reviews)); "Very helpful and friendly work environment" ((in 19 reviews))

What are the cons of working at Custom Ink according to real employee reviews?

"Poor management leads to unhappy workers" ((in 53 reviews)); "Low pay considered the amount of work and stress you are under constantly" ((in 42 reviews)); "Massive layoffs in 2022 and 2023" ((in 18 reviews)); "Leadership/Promotions: I fully believe that upper management thinks that everything is as wonderful as those Great Places to Work Surveys say." ((in 12 reviews)); "Favoritism is a biggy, young management, and lack of career growth opportunities." ((in 12 reviews))

What are employees saying about Custom Ink layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Custom Ink layoffs and their outlook for job security at Custom Ink in 2026.

What are the top reviewed Custom Ink locations?

Fairfax , Reno , Charlottesville , Dallas , Flower Mound , McLean , Irving , Washington , Austin , Arlington , Tysons Corner , Merrifield , Atlanta , Chicago , Reston , Lewisville , Texas City , Denver , Baltimore , Rockville , Miami , Lynchburg , Richmond , Virginia Beach , Chantilly , Fairfax Station , Falls Church , Leesburg , Springfield , Sterling

Custom Ink reviews

2.9

35% would recommend to a friend

(703 total reviews)

David Doctorow

33% approve of CEO

21% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.6

Compensation and benefits

2.9

Culture & values

2.7

Career opportunities

2.2

Senior management

Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

703 reviews

1.0

Apr 12, 2023

They lie, A LOT.

Customer sales representative

Recommend

CEO approval

Business Outlook

Pros

Paid time off, remote job

Cons

The last 6 months of 2022 the CEO sent emails saying the company was financially fit and they were prepared for recession and no one needs to fear being laid off. Beginning of Dec, CEO sent email with the same rhetoric. First day of 2023 that employees were back at work, they announced two production facility closures and 20% of staff had been laid off. They lie, they put profits over decent management, adequate training, customer service, loyalty.

Custom Ink Response

3y

Thank you for taking the time to share your experience—we’re grateful for your feedback. The closures of the Reno and Charlottesville production facilities in January were difficult decisions, prompted by increasing production costs and tight labor markets caused by the pandemic, but we tried to support impacted Inkers with generous severance packages and an extended benefits period. We always strive to learn from and listen to our Inkers, and we will share your feedback with the team. If you want to share further information, please reach out to us directly at inkerfeedback@customink.com

5.0

Apr 8, 2023

Love Custom Ink!!

Account manager

Recommend

CEO approval

Business Outlook

Pros

I worked at Custom Ink for 9+ years, and was an Account Manager for the last 5+ years. Custom Ink was an amazing company to work for. That's what kept me there for so long. They care about their employees and do right by us. The only reason I left was to seek further opportunities.

Cons

The only down side to Custom Ink, and I shared this often internally, was their core value of innovation. Custom Ink was in a constant state of change. In some cases it was good and needed. In others it was change for the sake of change, and they often went back on the changes they made. I think it would benefit the company and employees to pull back on change for the sake of change.

Custom Ink Response

3y

It is wonderful to hear that you had a good experience working with us. We really appreciate getting feedback like this so that we know what’s working. It provides great direction on what to invest in for our future. If you have any other thoughts or ideas, please drop us an email: inkerfeedback@customink.com

1.0

Apr 1, 2023

Bankruptcy likely

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free t shirts and hoodies every once in a while

Cons

Low pay No room for advancement Management is all extremely inexperienced Executive team completely disconnected from the typical employee Company preaches diversity and inclusion but in reality has an extremely low number of minorities - especially on the executive team The company started to go downhill when Leonsis and co sold their ownership to an investment firm in 2018, Marc is completely disconnected from his employees and anyone working at CI is just supporting his lavish lifestyle

Custom Ink Response

3y

We appreciate your perspective with us and value your feedback. We’re sorry to hear you had a difficult time, and we understand that it’s frustrating when you don’t feel heard or valued. We’ve spent much time and effort to expand and improve our diversity and inclusion efforts in the last few years, but we acknowledge there remains work to do. We are constantly striving to strengthen our recruiting among underrepresented communities and ensure all of our Inkers feel valued, understood, and supported. We will share your feedback with our team. If you want to share more about your experience or provide more details, please reach out to us directly at inkerfeedback@customink.com

Viewing 205 - 207 of 703 Reviews

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They lie, A LOT.

Love Custom Ink!!

Bankruptcy likely

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