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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (703 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      2.9

      Culture & values

      2.7

      Career opportunities

      2.2

      Senior management

      Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      703 reviews
      3.0
      Oct 11, 2022

      Great Culture Until Covid Hit

      Lead satisfaction assurance associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The benefits are incredible. The people are amazing. The CEO is awesome. The HR team was extremely supportive during different seasons of health issues that I went through.

      Cons

      There always seemed to be a moving target as far as expectations go. A lot of people ended up in middle level management that didn't really have the soft skills of people management. There tended to be a lot of toxic positivity with no space for employee concerns to feel validated. I had 8 managers in my 4.5 years there, so if you build repour with one manager then they leave, you have to prove yourself to someone new like every 6 months. Oh. also, the more "inclusive" Custom Ink became the more it was not okay to be moderate or conservative.

      avatar
      Custom Ink Response
      3y
      We are sorry to hear that you had a challenging experience working with us. We are constantly working to improve our Inker experience, and feedback like this truly helps us get better.
      5.0
      Oct 11, 2022

      Great Atmosphere

      Fundraising coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Custom Ink was built on the principles of community and therefore places a ton of value on its customers and employees; treating all like family. Senior leadership is intentional about gathering feedback from everyone and then letting that guide its decisions. This was prevalent during and now post-pandemic as they reevaluate its work environment and processes; embracing a work from home culture and methodology. I've never been a part of a company that embraces diversity and celebrates individuality like Custom Ink. They allow for mistakes, feedback, growth, ownership, and development both personally and as a team. Great benefits, relaxed dress code, a lot of personal time off.

      Cons

      With the new work from home structure, there are now more opportunities for career advancement beyond your local office. However, since we are a larger company, it is difficult to know / visualize those direct career paths sometimes.

      avatar
      Custom Ink Response
      3y
      We’re so glad to hear your thoughts. It’s very important to us that Inkers have a great experience when working with Custom Ink. We know that everyone is busy, and it takes effort to stop by and write a nice comment. We appreciate that you did!
      1.0
      Oct 9, 2022

      DO NOT WORK HERE

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pros use to be all health benefits covered completely AND bonuses but they took that away.

      Cons

      Honestly, there's too many to count.

      avatar
      Custom Ink Response
      3y
      Thank you so much for your feedback. We truly want to make your Inker experience the best it can be. Please reach out to your manager or Team Services Manager with your feedback so that we can work to help you. You may also reach out to us directly: employerbrand@customink.com!
      Viewing 259 - 261 of 703 Reviews
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      ReviewsCustom Ink reviews

      Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.