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      Custom Ink

      Engaged Employer

      Custom Ink reviews

      2.9

      35% would recommend to a friend

      (703 total reviews)
      avatar

      David Doctorow

      33% approve of CEO

      21% positive business outlook

      Ratings by demographic groups

      Custom Ink has an employee rating of 2.9 out of 5 stars, based on 703 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Custom Ink employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Reviews by job title

      703 reviews
      5.0
      Oct 19, 2019

      Proud to be an Inker

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Custom Ink really does care about its Inkers, and that's evident through things like zero interest loans for emergencies, super low cost individual healthcare, inspirational community spaces, and lots and lots of free food and swag :) -Teledoc visits are FREE, which is amazing when you don't feel great. Insurance is only $7/month for an individual with the Wellness Credit. There's no deductible. It's pretty much unheard of for most companies! -There's a big focus on personal development, with Inky U, Development Time, and a lot of flexibility to go to outside conferences or seminars -Super inclusive and accepting of everyone. Things Custom Ink doesn't care about: who you love, where you're from, if you have a degree, what color your hair is, how many piercings you have, or if you wear jeans & tshirts every day. They just care if you treat other people with respect and work hard. -Genuine focus on Customer Service. -Free cheese. Free fruit. Free almonds, cashews, Skittles, M&Ms, goldfish, Tuesday snacks, Thursday lunches, and a "Surprise Cart." Inkers who are remote get care packages. -Everyone is insanely nice!

      Cons

      -This is both a pro and a con: Inkers stay at Custom Ink for a long time, and for many, it's their only job since either HS or college. Basically, they "grow up at Custom Ink" and have jobs in many different parts of the business, which is great. The unintended consequence is that there's a lack of awareness of best practices in business that could really help Inkers, the community, and the company. I do see where Custom Ink is making a strong effort to bring in outside talent and push for professional development, so I think this will change without losing the culture. -While premiums for individual Inkers are super low, adding a spouse to insurance is quite pricey. The 401(k) match is a little below average too. Again, I know that they're looking at both of these things, and they were really receptive to my feedback about it. -Having survey data is great, and I appreciate how much Custom Ink cares about feedback. I am slightly concerned that not all managers respond to the feedback well, and team members may rate something highly on their survey when they have concerns, just to avoid an awkward follow-up discussion.

      4.0
      Oct 17, 2019

      role is actually: Remote Inside Sales Rep Making Outbound Calls

      Territory manager (outside sales)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company culture overall is great. Working remotely means you don't have access to the same on-site benefits others discuss here but that's to be expected. Health benefits are excellent.

      Cons

      1 - This is not a traditional outside sales role. The majority of your time is spent outbound cold calling on the phone. 2 - There is a significant amount of time spent in meetings. I've never seen so many team meetings in other sales roles. Our job was to be out selling rather than sitting in 2 team meetings per week, a one on one per week, and a monthly team call. On top of that, "chatter" is expected within the team via email and chat. If you're working hard on cold calling and also sourcing quality leads and the chat is dead, you'll be prodded to "get some chatter started". 3 - "Leads" are provided but they are not remotely qualified. You frequently have competitors in your lead list, outdated information, or the wrong contact. It's normal to spend up to 20 minutes on 1 call trying to find the right contact. When you are supposed to log 30 calls a day with leads like that and have 2 meetings per day, it's way too much. On top of that, you're not making quality calls, you're just relying on volume to try to reach someone who hopefully will make time to talk to you. Overall, the outside sales team is being run like a remote outbound call center with rather than a true territory account manager role.

      5.0
      Oct 8, 2019

      Feedback, Opportunities, and Caring

      Production art assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Feedback is taken seriously, consistently, and provided in return to team members at all levels of the company. I've seen results from being honest, respectful, and open-minded about solutions. - Leadership cares and gives people the benefit of the doubt. - When things aren't ok, leadership takes action holding additional info sessions, gathering data, seeking feedback, and providing support. - Custom Ink cares about the outcome of every package and every Inker - Seeking challenge is rewarded, if you want to develop a skill related to the business it's just about finding the time to make it happen. - Inkers are held to clear expectations for your, and your team's performance and incentivized with projects and a quarterly bonus to go above and beyond. I like that high performance is directly rewarded monetarily. - Transparency into business decisions and health is provided at least on a monthly basis, more when there is significant change. - The president, Nick, is passionate about connecting with team members at all levels and hearing what Inkers have to say. - The CEO and co-founder, Marc, is deeply concerned with the team and the company's future, making Custom Ink a place to build long-term career. - Interests outside of work are seen as strengths, for example if a team member wants to improve their video editing skills we have multiple presentations throughout the year that feature videos of leadership where those skills can be put to use. - Pathing is positive - you aren't limited to one role or one team. If you see a future for yourself with a different department leadership will work with you to develop or hone the skills you need to qualify for other opportunities. - Health Insurance is very affordable for Inkers, and covers procedures that aren't always universal including preventative care and gender confirmation surgery. - Communication is frequent, and Custom Ink has a fairly high rate of change with new technology, adjustments to guidelines, and piloting opportunities. - Collaboration is a strength, inkers work together across departments and roles to meet customer needs and support the team. - Leaders create a place where it is safe to say things like "I'm burned out, I need a break - what can I do?" without fear of consequence. They also work to find solutions together. - When there are successes recognition can come in many forms; an email, personal note, announcement in a meeting or to the entire team. Overall this company is an excellent fit for folks ready to work smart, put their skills to use, and seek challenge in their work. If you struggle to work in teams or provide/receive compassionate, constructive feedback, this may not be a good fit for you.

      Cons

      - The high rate of change can be fatiguing. Honesty about work/life balance and how you are doing in the role is essential to making sure you don't burn out. - Health care coverage for dependents of Inkers is pricey, if I had kids it might be a tough squeeze. It is more affordable than other jobs I've worked previously. - Custom Ink measures a lot of different things to determine compensation and other opportunities. Sometimes I love this, because it shows quantitatively how I'm doing. Sometimes my soft quality strengths are not easy to measure. Leadership is aware of this tendency and works to see each situation fairly.

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      ReviewsCustom Ink reviews

      Glassdoor has 732 Custom Ink reviews submitted anonymously by Custom Ink employees. Read employee reviews and ratings on Glassdoor to decide if Custom Ink is right for you.