-This role requires you to sign a contract that forces you to pay Cvent back for 'training' received at the beginning of the job. This is a huge red flag and is NOT the norm in SAAS companies. This role has high turnover for a reason and this is their attempts to improve turnover rates as opposed to listening to feedback about interoffice politics from existing CSAs. -Speaking about the Client Success Department individually, it is the worst position to have at the company. You are stuck between Sales and Support. You have to deal with unhappy clients when Sales oversells them on what Cvent is capable of, which happens often. You're yelled at by clients when the product fails or doesn't work as expected, which happens often because again, Sales oversells clients on the capabilities of the product. As a CSA at Cvent, you're in between these two positions and essentially the punching bag for clients and you're not paid enough to be everyone's punching bag. -Client loads are unrealistic. One CSA might have as many as 100+ clients at one time, with the expectation that you're speaking with at least 80% of your client list each quarter. Considering the product itself requires multiple calls to adopt and implement, this makes for a stressful work experience and many days with back to back calls from start to end without the ability to work over time. This encourages employees to work off the clock in order to get their work done to meet metrics. -The training program for CSAs creates a very cliquey and competitive environment within the role itself. Rather than working with fellow CSAs, you're working against them to hit your metrics that quarter and be better than your peer. The training program was also needlessly stressful. -Sales and Client Success are pitted against each other for the same metrics. When two departments have the same metrics, it means you're fighting even more of your coworkers to do your job. This makes a frustrating job even MORE frustrating and fosters a lot of animosity and disrespect between Sales/Account Managers and CSAs. -'80 is the new 100' is a genuine company principal. This means they admittedly release products before they are 100% thought out and before they are 100% complete. However, it's not sold to the client that way. When clients are sold on a product expecting it to be complete and it isn't, it is the CSAs that are receiving the brunt of their unhappiness. -Don't believe the 'Best Place to Work' Awards. Working here has shown me the light and I'll never trust a 'Best Place to Work' list ever again. Due to sheer size of Cvent, they are able to stack the votes in their favor. There are internal communications and voting drives to be sure every employee votes for Cvent as a 'Best Place to Work'. If you're in Sales, then maybe this is a good company to work for, but on the Client Success side, it is not. -Leadership doesn't listen to employee feedback. They simply aren't invested in improving the work experience for CSAs. -If you take the role, be prepared to drink the kool-aid, otherwise you'll be pretty miserable and just counting down to your contract expiration.
