DAT Solutions reviews

2.9

42% would recommend to a friend

(186 total reviews)
avatar

Jeff Clementz

19% approve of CEO

47% positive business outlook

DAT Solutions has an employee rating of 2.9 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have an average working experience there. The DAT Solutions employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

186 reviews
5.0
Feb 9, 2021

Interesting, Challenging and Fulfilling!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- I greatly enjoy my work and am excited at the opportunities I have to grow at DAT. - My manager is supportive and provides numerous opportunities to develop with useful feedback. - Workload is high enough to keep me busy, but not overwhelming, no dull days!

Cons

-Initial communication/transition to work from home could have been smoother, - Some slow periods in my first few months where I didn't feel utilized, thankfully not anymore.

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DAT Solutions Response
5y
Thank you for taking the time to leave a review! We’re glad you are enjoying your experience with DAT and look forward to your continued growth with us!
1.0
Jan 27, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, good hours, can work from home.

Cons

Management is rude and condescending. If you ask a question, they will answer back with one or make you feel like you're asking a dumb question. You get half trained and then are thrown out into the floor with no real idea of what to when you come across something you havn't been prepared for. I was written up for needing to go to urgent care even with a doctor's note. Another coworker was almost written up for flying back home for the death of a family member. They tell you that you'll be getting a bonus but not pay you out on it if they don't like you (happened to me). For this position, you are expected to do another employee's work because that person never does what they're supposed to and you will have to do overtime to cover for their lack of work ethic. Someone has already quit due to discrimination.

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DAT Solutions Response
5y
Thank you for taking the time to leave your feedback. As our VP of HR, I want you to know that we take this feedback very seriously, and have reached out to management to ensure this feedback is heard. Please contact me at recruitingteam@dat.com if you would like to offer additional feedback. Lisa Henshaw, VP of Human Resources
2.0
Jan 26, 2021

Good, bad and ugly

Recommend
CEO approval
Business Outlook

Pros

Small business feel Always something to do/get done Company parties and food trucks

Cons

Strict, borderline illegal schedules - I was regularly punished for taking bathroom breaks, given written warnings for going more than 60 seconds over lunches and breaks Any given story, process and/or answer will differ depending on who in management you ask Unprofessional and petty - time off requests taken away after being accepted for various reasons: disagreements with management, less than desired performance, etc. Transparent and toxic favoritism Minimal communication from management The customer supports model is to squeeze out as much work and productivity out of its workers as possible until they burn out No regard for mental health or well-being I was regularly taken advantage of for taking over large roles like manager and Partnership Manager - I was never compensated for it or given an option to apply for the actual jobs

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DAT Solutions Response
5y
Thank you for taking the time to leave a review. We’re sorry you had a negative experience with DAT, and that we didn’t live up to your expectations. In a call center environment, structure is critical to meeting customer expectations. We are committed to making sure time off is handled fairly and within the guidelines outlined in our policies and procedures. More importantly, we pride ourselves on creating opportunities for those interested in a career path within DAT. Thank you again and we wish you the best in your future career opportunities.
Viewing 127 - 129 of 186 Reviews

Glassdoor has 204 DAT Solutions reviews submitted anonymously by DAT Solutions employees. Read employee reviews and ratings on Glassdoor to decide if DAT Solutions is right for you.