DISH Customer Service Representative II/Retention reviews

Very bad reporting systems Very bad communication from upper management Constant commission changes with very little explination of how it works Everything revolves around an auxiliary system clock out to use the bathroom counts against you??? Have to work twice as hard for the same pay Old furniture very uncomfortable chairs Very bad schedule options and aren't flexible with your requests Constant system errors that count against your numbers Advertises far too much for internet and has very little to offer which effects your numbers Upper management has no definitive answers around anything Very bad prompt system that causes an abundance of bad transfers which effects your numbers constantly Penalized for misreading 2 to 3 page long disclosures Rolls out things without testing first causing massive commission problems Attendance is on a point system 8 points and your fired unless you cheat the system using ada Sick time is tracked the same as vaca time Very bad work life balance Treats their employees like Legos instead of actual human beings Everything is your fault never DISH'S and you just have to deal with it Top ten worst company to work for, for sure!

This is the company where great salespeople go to die. The pressure is unbelievable, and the atmosphere is tension-filled. Metrics change constantly and keep you as a puppet on a string, trying to steer customers into the maze of entrapment in a dying industry. Leads are taking care of their paychecks, and agents are undervalued and super stressed. Little trite phrases are used to cover for the "DISH Way," which translates to the garbage-dump mentality of management toward agents. The turnover is so high, that one might think DISH would want to invest the money in actually listening to their agents and perhaps even knowing why so many customers are leaving, but apparently the money is better spent in some other way. There is no place to go, and any stories you hear to the contrary will be lies.