DISH Customer Service Representative II/Retention reviews

2.8

31% would recommend to a friend

(142 total reviews)
avatar

Charlie Ergen

77% approve of CEO

4% positive business outlook

Customer Service Representative II/Retention employees have rated DISH with 2.8 out of 5 stars, based on 142 company reviews on Glassdoor. This indicates that most Customer Service Representative II/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service Representative II/Retention professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

142 reviews
4.0
Sep 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Best compensation I’ve ever seen. If you’re good at the job, and work some overtime, you can literally make 100k

Cons

Stressful, lots of management and compensation changes, benefits aren’t great

2.0
Jul 24, 2018

Loyalty a one way street

Recommend
CEO approval
Business Outlook

Pros

4 day work week, can’t think of anything else

Cons

Constant middle management meddling, they jump all over you for using after call. Ask a lead for help, good luck finding one with ability to answer or help you. The ladies leads are useless, they have never done the job. The male leads are the boys club.

1.0
Jul 5, 2018

Retention Specialist

Recommend
CEO approval
Business Outlook

Pros

Close to home and great coworkers

Cons

Unfulfilled promises regarding pay, new comp plan that NO ONE is making money on and 150% attrition!

Viewing 118 - 120 of 142 Reviews

Glassdoor has 8,274 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.