DISH Customer Service Representative II/Retention reviews

2.8

31% would recommend to a friend

(142 total reviews)
avatar

Charlie Ergen

77% approve of CEO

4% positive business outlook

Customer Service Representative II/Retention employees have rated DISH with 2.8 out of 5 stars, based on 142 company reviews on Glassdoor. This indicates that most Customer Service Representative II/Retention professionals have an average working experience there. DISH is rated 22% below average by Customer Service Representative II/Retention professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

142 reviews
3.0
Jul 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Good hours and good pay sometimes

Cons

Bad management and structure from staff

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DISH Response
1y
Thank you for your feedback. We appreciate your insights and will take them into consideration as we strive to improve. Wishing you the best in your future endeavors.
2.0
Jun 17, 2024
Recommend
CEO approval
Business Outlook

Pros

-good pay if you can retain a lot of customers which is nearly impossible in this day and age with streaming

Cons

-dying company -management doesn’t care about you -you will get talked to awful, and managers STILL make you push them keeping dish

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DISH Response
2y
Thank you for your feedback. We're glad you recognized the potential for good pay. We regret to hear about your negative experiences with management and customer retention challenges. Your input is important, we are committed to fostering a workplace where every employee feels valued and respected. We wish you the best in your future endeavors.
3.0
Mar 7, 2024
Recommend
CEO approval
Business Outlook

Pros

Great people, fun environment overall

Cons

High pressure to sell and make them money

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DISH Response
2y
Thank you for your review. We know how demanding the work of our retention specialists can be, and we appreciate your contributions.
Viewing 22 - 24 of 142 Reviews

Glassdoor has 8,274 DISH reviews submitted anonymously by DISH employees. Read employee reviews and ratings on Glassdoor to decide if DISH is right for you.