DMI reviews

3.5

68% would recommend to a friend

(762 total reviews)

Rocky Thurston

69% approve of CEO

62% positive business outlook

DMI has an employee rating of 3.5 out of 5 stars, based on 762 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DMI employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

762 reviews
1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Some employees preserved a good professional relationship. Besides packing boxes the job was not particulary hard.

Cons

When you complain in the company they wont reach you about it. Half the time boss could be moody, and lacked tact, could be more respectful to people under him, other half of the time was good or ok. Him being complicit in the company hiring through an agency for over year and then hiring with no raise showed what a dead-end job it was. During my stay employees harassed our only black employee and was accused of smoking pot in the building without evidence. HR multiple times tried to accuse the employee with no evidence until the employee left. Management lacked the skillset or sensitivity to handle this situation, this is a serious problem in the culture and quiye a scary position to take. HR didnt even ran interviews when the employee reported the incident. I have seen tech employers being way more intentional when it comes to sensitive situations so I was expecting more. No uncommon to be treated as a mor0n for asking for clear instructions.

1.0
Oct 22, 2025

A joke

Recommend
CEO approval
Business Outlook

Pros

I can’t even think of anything. Hmm maybe the cafeteria occasionally?

Cons

Upper management and lower management are truly inexperienced in my humble opinion. They don’t know how to properly lead a Service Desk to ensure they achieve the “high SLA” and other metrics they crave for. Service Desk Manager avoids accountability, lacks integrity and the ability to stand up for their desk. True leadership does not exemplify politics, hypocrisy, inconsistency etc. Working there was a hot mess express . Not because it was the Service desk and the task get repetitive but because of leadership. There is also a team lead there that has an extremely potty mouth. When I think of Servant leadership I definitely do not think of them. Servant (leader)ship does not divide the room with gossip. I have also been in the room countless times when I hear them interviewing people for Service Desk roles and the kind of questions they ask potential new hires are actually VERY unprofessional and I don’t see how someone like that could ever make it in an actual corporate setting but I guess since it’s at the Service Desk level it’s okay. Then again though if management had adequate leadership training they would know that that particular team lead shouldn’t be asking applicants off the wall questions they should ask. DMI needs to invest in leadership training for sure as it appears to be a common complaint in these reviews.

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DMI Response
8mo
Thank you for taking the time to share your experience and feedback. We’re truly sorry to hear that your time at DMI did not reflect the positive and supportive environment we strive to create for all employees. Leadership development and training are areas we continue to focus on, and feedback like yours helps us identify where we can improve. We also want to note that our HR team is always available to talk through concerns, even after an employee leaves the company. We wish you had reached out while you were with us so we could have addressed these issues directly, but our door remains open should you wish to share more details or suggestions for improvement. We appreciate your honesty and wish you the best in your future endeavors.
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Glassdoor has 829 DMI reviews submitted anonymously by DMI employees. Read employee reviews and ratings on Glassdoor to decide if DMI is right for you.