Daniels Health reviews

Thank you for taking the time to provide feedback on your experience, we’re disappointed to hear that it did not meet your expectations but would like to take the time to address a few of your many concerns. We understand that your onboarding wasn’t as you anticipated, we also understand some individuals may need more training than others, so we continually encourage employees to communicate with their managers to ensure we can tailor our onboarding approach. It is hard to provide more of a specific response without better understanding the nature of your role as each has a different onboarding program applied. Regarding the open concept office, we appreciate that it may not be for everyone, we strive to accommodate everyone’s work-style with dedicated sound-proof pods, meeting rooms and flexible work from home schedules where role appropriate. In regards to our customer service department we currently have over 30 individuals across the country operating in these functions, and we work hard to avoid misdirected calls (as we acknowledge may happen from time to time). I read with concern the corporate disconnection you described, and whilst we appreciate your candid feedback it is an industry and area that we are passionate about, we don’t shy away from the very reasons Dan Daniels founded the company. He had a vision to make healthcare safer, the reality of this is not always pretty, infection control is in itself a challenging environment to operate within but it remains a place we wish to make a difference. The turnover concerns you highlight are misaligned with data I review weekly, after 13 years of service at Daniels I know our company is packed full of folk working extremely hard, giving mountains of discretionary effort to achieve something together. I take your feedback seriously and will take steps to address areas for improvement, we are committed to provide a better experience for our employees. If you have any additional insights or feedback, please feel free to reach out to me directly. I wish you the very best with your future endeavors – Jude Duff - CPO.

Thank you for your review, your experience with us was clearly a very negative one and we are sorry that your recollections of your time at Daniels afforded no positive memories aside from the ping pong table and bar across the street. We believe strongly that the success of our business is dependent on the contribution of every person, and its a reciprocal relationship. Our business history is made up of many individuals who have grown with Daniels over many years from graduate to senior leadership, and nearly all of our products and process innovation has arisen from our own team. Our significant business growth is also reflective of our acceptance of a challenge, not our preference to ride the 'status quo'. You have brought up some valid issues relating to not-perfect processes which we are striving to address as we integrate new technology and hire new talent to support our growth. In terms of your comments of fake reviews, underperforming work environment, propensity to lying, soul-draining culture, and advice to future talent of negotiating a salary to do nothing - this seems to be reflective of your own personal views, and are not widely-felt attributes of our Chicago team, or aligned with our national work culture or our values. We are sorry that your experience with us over more than three years was such a negative one, and hope that the new role you moved into was a better performance-fit.