Darktrace reviews

3.2

45% would recommend to a friend

(1,317 total reviews)
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Jill Popelka

67% approve of CEO

44% positive business outlook

Darktrace has an employee rating of 3.2 out of 5 stars, based on 1,317 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Darktrace employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

1K reviews
1.0
Oct 12, 2021

Not as advertised

Recommend
CEO approval
Business Outlook

Pros

The potential to make money here is astronomical, the prices Darktrace charges is high and they can get away with it. The product itself is amazing, and actually does what its intended to do and is unique in a sense. Having ISR book meetings for you (although very rare)

Cons

Been meaning to make a review for month snow. There is a lot of things that are not right with Darktrace. For starts, when I was being interviewed over a year ago, I was promised that I would not make cold calls and have meetings booked for me, and that I'd be raking in commission. I was hooked because it sounded too good. Fast forward to 4 months into my role, I am being asked to make around 40-60 cold calls a day (as an AE this is abysmal), and with my manager pressuring me to call prospect's personal cell phones with no regard for privacy. The micromanagement in this company is at points unbearable, granted could be unique for my region, but getting constantly bombarded by your managers about whether you sent an email can be demoralizing. Commission with Darktrace is borderline theft. In my previous roles I was seeing 10% commission rates, with darktrace, youre realistically getting 2.5% on a deal, despite being an AE and doing the heavy lifting, you get 2.5%. Now they say its 5%, but they give you 2.5% now and the rest in a year, but if you're no longer employed they're no longer obligated to pay you, so a nice catch for them. But obviously the more you sell, the higher % you enter, with the highest being 9% in my region, but youd have to sell almost a mil to get there. Regarding expectations, they're very high. After 6-7 months you're expected to sell around 100k minimum monthly. All of this should have been a red flag to me, when all of the veterans in my office were gone in a span of a month. The company went public during my tenor, and despite multiple requests from reps and myself, nothing regarding employee well being has been instituted. Reps in other offices were dropping like flies because of the mental health aspect. My dismissal aswel was very questioable, despite being set for a good month and being on good terms with my management, one day, out of nowhere I get a call that its been decided that I was let go. Despite the troubles I went through to secure and revive deals, it was already all set in stone with nothing that can be done, felt like a really cold way to end, further plays into the demoralizing culture here. Advice to a job seeker: if you're one of those salespeople that only cares about money and truly nothing else, you will strive here. However if you want a place that offers more than just compensation, look elsewhere.

1.0
Sep 29, 2021
Recommend
CEO approval
Business Outlook

Pros

You'll build great professional relationship with colleagues You'll understand how to not run a sales org Great way to jump into an AE role without having to put the time in as an SDR

Cons

Inexperienced sales leadership from the top down - leads to massive turnover and terrible customer/prospect experience. Your best bet is to inherit deals worked by prior reps who are leaving and close those out for them You'll lose out to competitors constantly due to the lack of competitive intel resources and out-dated value prop. Deals are won from being the only solution evaluated, not because the technology doesn't work, but because sales reps and engineers are fed 'we don't have any competitors' instead of outlining real weaknesses and strengths of the product and why they might be a fit for the prospect Micromanagement - High pressure from management to hit goals without providing support as to how teams are meant to hit said goals Saturated Sales Territories and poor COVID pivot - You're somehow expected to manage existing customers, active POCs (or POVs as they like to call them) and prospect as well. While it's reasonable to expect your sales reps to generate pipeline, without providing them resources beyond Zoominfo, you're essentially saying good luck and calling that a sales tactic. If you'd like your reps to prospect, provide them with the tools to do, there are hundreds of SaaS tools to automate the sales process.

1.0
Aug 16, 2021

DO NOT TAKE THE JOB!!

Recommend
CEO approval
Business Outlook

Pros

The money is wonderful, full healthcare.

Cons

- No HR support - Mainly all focus is on the UK - Nicole Eagan doesn’t care at all for the US employees - The higher management are corrupt from a different form of this company (research it , it’s crazy) - IT in specific is ran out of the UK , some team members are very great - IT management needs an overhaul - NOONE IN IT ACTUALLY KNOWS ANYTHING , everyone knows the little skill and they hire over you - You will be fired , or quit - OH , IT has a game about who will be fired or quit first amongst the Sales team. Good luck and again , The money is never worth it

Viewing 91 - 93 of 1,317 Reviews

Glassdoor has 1,381 Darktrace reviews submitted anonymously by Darktrace employees. Read employee reviews and ratings on Glassdoor to decide if Darktrace is right for you.