Databricks Customer Success Engineer reviews

4.5

94% would recommend to a friend

(22 total reviews)
avatar

Ali Ghodsi

100% approve of CEO

87% positive business outlook

Customer Success Engineer employees have rated Databricks with 4.5 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Customer Success Engineer professionals have an excellent working experience there. Databricks is rated 23% above average by Customer Success Engineer professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

22 reviews
2.0
Oct 29, 2020
Recommend
CEO approval
Business Outlook

Pros

- Great product - Great coworkers (except people with powers) - Great customers

Cons

If this review was 1 year ago, my rating would be 5 star. It had a great culture, company who really cared about its people, we were a family, we believed in getting work done with no politics or drama - Employees were called cofounders. Now.... no no no.. huge NO! The company culture has drastically changed over a 1 year period - mainly the culture and care for employees. One of the Databricks values is "raise the hiring bar" but it doesn't see the culture fit. It hired bunch of dirty political people in the middle management including some VPs who ruined it for the shining employees who cared about keeping customers first, building things and not care about drama. Databricks hired bunch of political people to ruin the company culture and it is creating an unhealthy environment for its employees. Of course, the new hires want to join the company now because Databricks has a well established brand in the market and soon going to be IPO. But it was because of the blood and sweat of its early employees who worked so hard to get it to this place. There is no good internal process, no retention efforts by HR or even senior management. Leadership remains quiet and doesn't care losing good employees. They do internal surveys and not care about taking action for those transparent words that employees have to say about their work frustrations. They don't seem to have any respect for ICs. They seem to celebrate diversity and care about women too - but for example one specific VP who is a woman herself doesn't care about creating healthy environment for her employees and believes in playing political games. Some of the recent reviews giving it 5 star came through within last 2 weeks, of course so that they can get their ratings higher on glassdoor to make up for the bad and transparent reviews.

avatar
Databricks Response
5y
Thank you for taking the time to provide feedback. We are very sorry to hear about your experience and we value the feedback from all our employees. It is very important to us that our employees feel heard, and that we create an environment where employees feel like they are empowered to do their best work. Finally, we are always working to build our company culture as we scale at such a rapid pace and it is important that this is being done in a way that is true to our values. We are always looking to improve, and would love to discuss any other feedback you may have. If you are open to it, please feel free to contact me directly to talk further.
5.0
Oct 29, 2020
Recommend
CEO approval
Business Outlook

Pros

The company really invests in you, they offer everything that you need for you to be the best version of yourself, such as training, books, courses, buddy, mentor and you can count on hundreds of the most brilliant people you can ever meet.

Cons

Sometimes the volume of information can be high. You have to have the discipline to manage your time working remotely and know how to focus and prioritize things.

5.0
Aug 19, 2020
Recommend
CEO approval
Business Outlook

Pros

1. The working culture here is amazing such that it makes the employees think that it is they are contribution much towards their own company. 2. You are surrounded with Tech geniuses. The hiring bar for Databricks is high and all you are surrounded with is people with strong technical skills who are always ready to help you. 3. The company has got many benefits for the employees, both tangible and intangible ones. 4. The company has a rocket speed growth. I can foresee a great future ahead. 5. If you want to be in a place where the work is so dynamic and things move around in a way faster pace, this is going to be it. So many people from the tech giants have joined here because of the way life and the product we are developing is. 6. The compensation is awesome, and any employee upon joining will be awarded with Company's restricted stocks which is of a great value. One Liner - "Databricks just rocks and I am very happy to be working here which feels like I am working on my own product". Wish all the success to it.

Cons

I do not have as many cons, but I can list down a very few which I personally but it is not always persistent. 1. Your work-life balance takes a toll. But this does not happen always, just a few times when and ever really needed. 2. If you are someone who would want to relax at work and spend your day at work with minimum efforts, this is not at all it. 3. You might see some changes with org as you work. But this is just for the fact that the company is growing and the changes tend to happen.

Viewing 16 - 18 of 22 Reviews

Glassdoor has 1,791 Databricks reviews submitted anonymously by Databricks employees. Read employee reviews and ratings on Glassdoor to decide if Databricks is right for you.