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We appreciate your feedback and thank you for taking the time to submit a review. If you’re open to it, I’d welcome a real-time conversation so that I can more deeply understand your experience and we can discuss some of our manager leadership programs and manager/people promotion statistics. Until then, here’s a bit of information I can offer:
All people managers are enrolled in our Manager Development Program. We provide instructor-led training and a variety of resources to help grow and develop our managers. Topics explored in these trainings include Giving Effective Feedback, Crucial Conversations, and Interview training. Additionally, we’re soon launching a specialized training that further refines leadership interview skills in the areas of diversity, equity, and inclusion.
It’s important to us that our training is reflective of the needs of the organization, our managers, and, of course, our employee base. Beyond managerial programming, we also provide all employees with access to LinkedIn Learning.
You mentioned stagnant promotions, so I’d like to offer some transparency on that. In our most recent review process, 20% of our employees across the entire organization were promoted, and this has been consistent over the last year of review processes. I believe this is reflective of our investment into internal upward mobility and the continuous learning provided to both our employees and people manager population.
Thank you again for your feedback. Providing an exceptional employee experience is core to executing on our company values. I am happy that you find our products and service motivating, and our healthcare and broader benefits package to be solid. I look forward to hearing from you so we can continue this conversation.