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      Devoted Health

      Engaged Employer

      Devoted Health reviews

      3.7

      64% would recommend to a friend

      (517 total reviews)
      avatar

      Ed Park

      84% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Devoted Health has an employee rating of 3.7 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      517 reviews
      2.0
      May 8, 2025

      Once a Great Place — Then the Other Shoe Dropped

      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paid Insurance Floating holidays Remote work.

      Cons

      This company used to be a supportive, family-oriented environment. Unfortunately, recent changes have shifted the focus entirely to metrics—metrics that fluctuate weekly and often lack consistency or transparency. Almost every team member has been placed on coaching plans, even when discrepancies and calculation errors are acknowledged by upper management. Morale is at an all-time low, and gaslighting is at an all-time high. Concerns raised by employees are routinely dismissed or minimized, even when leadership agrees the metrics are flawed. One member of upper management even stated that half of us won’t be here by the end of the year, which only adds to the stress and uncertainty. Employees are subject to strict, unforgiving metrics that start a 90-day countdown to termination—even when the numbers are clearly wrong. The widespread coaching feels less like development and more like a calculated effort to push people out, especially after leadership admitted to overhiring by 30%. It’s disheartening to see a once-positive culture become so numbers-driven that even high performers feel expendable. Some of the recent positive reviews clearly appear to come from management. The reality on the ground is very different—employees across the board are stressed, burnt out, and fearful for their jobs. Those who aren’t concerned are typically individuals who’ve been with the company for years or who hold roles that don’t require doing what others below them are expected to. There are also people in key roles who clearly lack the skills or capacity to support their teams effectively.

      avatar
      Devoted Health Response
      1y
      Thank you for your time and contributions during your tenure. We also appreciate you taking the time to share your feedback. We're sorry to hear that much of your recent experience was negative. We recognize that change, especially in a fast paced startup like ours, can be challenging. As we grow and evolve, we’ve made efforts to improve accountability and outcomes across teams and always with the goal of serving our members with the highest level of care. That has included more focus on performance metrics, but we never want that focus to come at the cost of trust, clarity or support for our people. It’s deeply concerning to hear that you and others felt unsupported or dismissed when raising concerns. That’s not the environment we strive to create. We are actively working to ensure feedback is received constructively and that coaching is rooted in development, not fear. We recognize that employees feel supported and heard, especially during times of transition. Devoted was founded on a mission of care, not only for our members but for our team as well and that remains central to how we operate. We’ll continue to reflect on how we show up for our people and where we can do better. Thank you again for the time and effort you gave during your tenure. If you’d like to continue the conversation, please reach out to Dani Espinosa; dani.espinosa@devoted.com
      1.0
      Sep 29, 2023

      STAY AWAY, RUNNNNNN

      Member outreach specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers are so sweet and innocent. -They just kiss butt all day.

      Cons

      Pay for the amount of work. Harassment to members, constantly having you call back to back daily harassing the members trying to make them sign up for programs that only benefits Devoted. The members stress multiple times to quit the calling and Seniors and Upper Management does not abide. The goals are ridiculous to continue meeting, you end up on a PIP plan and then your pretty much out the door. The Seniors and Managers are all job scared and lie to you constantly as if they support you or have your back. In they end, everyone is there to save their own butt. Managers don't know crap about what's going on, and everyone is running around just as lost and confused. This is a mad house and its very chaotic at this establishment. I started off as a Member Outreach Specialist and was basically forced to move to either Member Service Guide or Telesales due to the over hiring of Member Outreach Specialists. I kindly declined and ran for my life. Any company that would do this to their employees are still amateurs and does not value good employees. The only thing good coming out of Devoted is the free benefits and those weren't all that either even at FREE.

      avatar
      Devoted Health Response
      2y
      Hello! Thank you for taking the time to leave us a review and for sharing your feedback about your experience at Devoted Health. We are happy to hear you enjoyed working with your colleagues. We regret to hear that some of the changes within the Member Outreach Services organization this year have impacted your experience. Over the last year, due to rapid growth and various business needs, the Member Outreach Services team required some restructuring and job realignment to accommodate. We know that organizational changes and changes in management can be stressful. With change, our intention is not only to improve our member experience but also our internal culture and work satisfaction. We regret to hear this not only impacted your experience but your perception of our management team and their guidance along the way. We understand that regularly engaging with unhappy customers can be challenging, and we empathize with your experience. The role of the Member Operations Specialist position is crucial to our mission in making sure that we engage with our members frequently and ensure they know we are doing our best to support them. Nonetheless, we work to review our customer engagement practices to ensure they are balanced and sustainable, allowing our team members to provide support while maintaining a healthy work-life balance. We apologize this was not your experience or your perception. We take our internal culture very seriously and take strides to ensure our employees are heard, respected, and trusted. We thank you for your feedback and in turn we welcome the opportunity to speak to you more about your feedback. If you’d like to continue the conversation or discuss your experience, please reach out to Jacquelyn Singleton, Head of Telesales & Member Outreach Services, jacquelyn.singleton@devoted.com
      2.0
      May 8, 2023

      Disorganized and stressful, I feel like a number.

      Member outreach specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free healthcare, vision, decent PTO

      Cons

      No one is on the same page in this company. Seems like since I was hired 6 months ago someone who had ran a call center took over this part of the company. The job you are hired for is not what you end up doing. You are held accountable for numbers that you have no control over. Very disorganized, workflows change daily. This is basically a call center “sales” job. No flexibility with schedule. If you log in 2 minutes late they will deduct 1 hr of PTO. Stress level and anxiety are through the roof from working here.

      avatar
      Devoted Health Response
      3y
      Hello! Thank you for taking the time to share your perspective and experience with us. We’re happy to hear that you’ve enjoyed and appreciated our free healthcare options and PTO policy. We’re sorry to hear that your experience with us has been less than optimal. Due to rapid growth and various business needs, the Member Outreach Services team required some restructuring and job realignment in the recent months to accommodate. We know that organizational changes can be stressful and we’re sorry to hear this impacted your experience and overall expectations. We do our best to minimize workflow changes whenever possible, and to meet employees with where they are at with performance via collaborative coaching plan. We recognize that the rapid growth of Devoted Medical programs results in quick changes and adjustments to our metrics and processes at times. To help buffer this, we provide support to our team members through frequent 1:1s with Supervisors, shadowing with tenured Seniors, individual and group coaching sessions, and continuous education and trainings. We take our internal culture very seriously and know that each experience varies and is personal. We welcome the opportunity to continue the conversation to hear more about your perspective. If you wish to do so, please reach out to Nicole Moran, Director of Member Outreach Servies @ nicole.moran@devoted.com.
      Viewing 28 - 30 of 517 Reviews
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      ReviewsDevoted Health reviews

      Glassdoor has 533 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.