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      Devoted Health

      Engaged Employer

      Devoted Health reviews

      3.7

      64% would recommend to a friend

      (517 total reviews)
      avatar

      Ed Park

      84% approve of CEO

      68% positive business outlook

      Ratings by demographic groups

      Devoted Health has an employee rating of 3.7 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

      Reviews by job title

      517 reviews
      2.0
      Mar 13, 2023

      I don't recommend this job to anyone

      Member service guide
      Recommend
      CEO approval
      Business Outlook

      Pros

      nice people to work with, remote

      Cons

      where do I start, first they lied to me about vacation time. let me break this down, we get 2 weeks of paid vacation time for the whole year. 80 hrs for the 365 days we work. I'm not sure about you, but this isn't generous as it states on the website. we do get 1 mental health, 1 voting da, 1 flowing holiday so like 2.5 weeks of paid time for 365 days of year. Secondly, this job makes me feel like I'm back in elementary school. I mean when I say my parent never micromanaged me this much I mean it. They watch your literal every move. I mean down to how long you are in the bathroom for. you really have to deal with A LOT in a short period of time on these phones and no one is transparent enough to tell you this, ever! I mean even as you train for higher positions the training staff still gas lights you about what you will deal with. someone described the environment has toxic positivity and that is the literal best way to describe devoted. its very much gaslit, slap a smile and nice tone on regardless of what you are dealing with. if that's your vibe than this is PERFECT for you. mbrs are either rude as hell or sweet as can be. The fact that mbrs will down talk you and use racial, sexist, and derogatory language towards us but managements response to this is 'understand where the member is coming from' or take 5 mins is also very unacceptable. I blame myself because 1. any company that's all smiles and too nice is always too good to be true and/or hiding something and 2. because any company that cares more about its metrics and consumers does NOT actually care about its employees, they'll say they do and charm you with thing like fake benefits and nice people to show you when you start but they realistically care about one thing and that's they're metrics which = money. sad. this company won't las and if it does the turn around time for its employees will be crazy!

      avatar
      Devoted Health Response
      3y
      Hello! Thank you for taking the time to share your perspective and experience with us. We’re happy to hear that you’ve enjoyed working remotely and working with your peers. We’re sorry to hear if there was any confusion on our Personal Time Off (PTO) policy. All employees, including Member Service Guides, are eligible to accrue up to 20 days (160 hours) of PTO per calendar year. This is prorated per employee based on the time of year that an individual starts with us. We’re also sorry that your experience with customers has been upsetting and demotivating. As much as we would like the ability to ensure that every interaction between customers and Guides is positive, it’s not always within our means to be able to do so. If a member is aggressive towards a Guide, there are protocols designed to support the Guide (as well as member) all the way up to and including disconnecting the call to protect their own well-being. We do hold our Member Service Guides to high standards as a group when it comes to timeliness. This not only allows us to offer excellent service to our members but also ensures that we remain in compliance with service level rules and regulations established by the federal government. We understand that circumstances may occur that are unpredictable and we strive to consider the person before our numbers. We take our internal culture and approach to work/life balance very seriously and take strides to ensure our employees are heard, respected, and trusted. If you’d like to continue the conversation, please reach out to Michelle Mulcahy, Director, Member Service Guide @ mmulcahy@devoted.com.
      1.0
      Jan 18, 2023

      Back stabbing with a smile on their faces

      Engineering
      Recommend
      CEO approval
      Business Outlook

      Pros

      Smart coworkers, meaningful work, and remote work

      Cons

      Like other reviews have mentioned - toxic culture, nepotism, and horrible work life balance are some of the many terrible things you will experience here. People will give you a ticket, then intentionally not sharing the most important piece of information to complete the project. It is only reasonable to scope the ticket and ask questions, then they will give you a hard time. This is only one example, it could get much, much worse. Trust me - it is not worth it. Take care of yourself and leave a toxic work environment is one of the best things you can do to help yourself.

      avatar
      Devoted Health Response
      3y
      Hi there – Thank you for taking the time to leave a review, we appreciate it. I'm glad to hear you enjoy working with your colleagues and find your work here meaningful. I’m sorry to hear your experience at Devoted has been less than optimal. Focusing specifically on ticket driven processes, we prioritize both accurate resolutions and team accountability, instead of individualized metrics. Only the team totals and ticket drivers are presented to encourage quality over quantity. Group dashboards and monthly aged ticket collaboration were built to avoid issues like the ones mentioned and ultimately, prevent work from stalling because of information sharing. We are always looking to improve and we take our culture and approach to work/life balance very seriously. We take strides to ensure our employees are heard so I’d like to learn more about your perspective. If you’d like to continue the conversation, feel free to reach David Gallant, Head of Enterprise Support and Technology at dgallant@devoted.com.
      5.0
      Oct 11, 2022

      I have never been happier at a job

      Registered nurse
      Recommend
      CEO approval
      Business Outlook

      Pros

      Free health, dental, and vision insurance starts on day 1 of employment. Salary is wildly generous and $25k more than what I previously made. Fully remote position. 160 hours PTO plus additional bonus PTO days throughout the year. 10+ paid company holidays. Team is very tight knit and I feel like I am able to voice my opinion and it is actually taken into consideration and used to help make change. To top it all off, I truly love what I do every day.

      Cons

      No personal downsides to me, but as others have mentioned, it is still a newer company so changes are inevitable. They made that very clear when they hired me but if you are someone who does not like to adapt to change then this company may not be for you.

      Viewing 31 - 33 of 517 Reviews
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      ReviewsDevoted Health reviews

      Glassdoor has 533 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.