Devoted Health reviews

3.7

64% would recommend to a friend

(517 total reviews)
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Ed Park

84% approve of CEO

68% positive business outlook

Devoted Health has an employee rating of 3.7 out of 5 stars, based on 517 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Devoted Health employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

517 reviews
1.0
Oct 28, 2025

BAIT AND SWITCH

Recommend
CEO approval
Business Outlook

Pros

- PTO - They have free insurance but now only for emoloyees

Cons

Micromanagement is excessive and limits autonomy. • Leadership encourages open communication but often uses feedback against employees • Workload has doubled without appropriate support. • Over half of the staff has left due to poor working conditions, with no real retention efforts in place. • Unrealistic expectations — required to maintain over 3 hours of talk time while reaching 50+ members. • Policies are frequently contradicted, leading to confusion and inconsistency. • Mental health and employee well-being are not genuinely prioritized. • Overall leadership and direction are poor, creating a stressful and unsupportive environment. - Devoted used to have an above 4-star rating — this isn’t coming from disgruntled employees. • There’s been a significant change in leadership and structure that’s directly compromising employee mental health. • Instead of addressing the real issues, management is flooding review sites for damage control rather than replacing problematic department heads. • Many higher-level roles are now open for a reason — high turnover and burnout are widespread. Nurses, be cautious — this is not a job for the weak, and mental health support is virtually nonexistent. Workload & Coverage Issues • Employees are expected to manage their own full workload and cover for others when staff are off, creating an unmanageable level of work. • During holidays, large numbers of nurses take time off, leaving remaining staff overwhelmed with an excessive caseload. • The lack of planning and support during these periods causes extreme stress and further contributes to burnout.

3.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Decent pay for WFH, good benefits

Cons

When I was brought on with Devoted in 2022, I accepted the position because I was guaranteed that the customer was the most important criteria rather than metrics such as talk time. By the time I was fired in June, management was still talking a good game but no longer following through on their promises to either their employees or their customers. Certain teams have a really toxic work environment and can really detrimentally affect your mental and physical health. I know you're thinking wow, sour grapes because they were fired, but that's not the case with this review. I've purposely not mentioned the subject of the firing because I feel like I was targeted and that's not something I can prove here. I can state that it was my first firing in over 40 years of work history, and I received my quarterly bonus a couple of weeks before I was fired. Pretty sure that "anonymous" employee feedback but must not be anonymous.

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Devoted Health Response
1y
Hi there, Thank you for taking the time to share your perspective and experience with us as a Senior Member Service Guide. We’re glad to hear you enjoyed the ability to work from home as well as our benefits offerings. However, we are sorry to hear that you had a negative experience towards the end of your time here. While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different. We welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out to Michelle Mulcahy @ mmulcahy@devoted.com..
2.0
Jul 18, 2023
Recommend
CEO approval
Business Outlook

Pros

Remote work, decent benefits, great coworkers

Cons

After 2 years with Devoted, I am overworked, underpaid, and have no motivation to stay with this company. Devoted does not value its experienced frontline employees who are integral to the functioning of the company and a pillar of the Medicare product. I joined the company with a strong educational background and 5+ years of experience and was advised during my interview there would be opportunity to grow here. Unfortunately, Guides are viewed as uneducated, problematic, robots who are only valued for their metrics. When I share my opinion or provide constructive feedback, I’m immediately met with all the reasons why I’m wrong. When I was promoted to the Senior Guide role after 1+ year of high-performing metrics, I received a measly 8.5% ($2) raise. In addition to this, the work became much more stressful. Devoted management may be devoted to their members, however their actions show they are not devoted to their frontline employees.

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Devoted Health Response
2y
Hello! Thank you for taking the time to leave a review. We’re happy to hear that you’ve enjoyed the ability to work remotely, our benefits and your colleagues here at Devoted during your time so far. We regret to hear that you deem the pay and your recent raise as unsatisfactory. We offer a salary and benefits combination package that together is very competitive with our competition and within the market for customer service teams and we’re sorry you feel this way. We’re sorry to also hear that you believe our view on Member Service Guides is negative. It is without a doubt that we view and build out the MSG team with the notion that it truly is the heartbeat of our business and why our members undoubtedly trust us, refer their friends to us and continue to re-enroll year over year. Your contribution as a Member Service Guide is immensely impactful to our team, our mission and our members. We value our Member Service Guides, and at the same time, we hold them to high standards as a group when it comes to metrics. This not only allows us to offer superior service to our members but also ensures that we remain in compliance with service level rules and regulations established by the federal government. We recognize these regulations do create some limitations within this role but we have built in other benefits and a stress reduction programs to support our guides on a day to day basis. Lastly, we’re sorry to hear that you feel you have not been heard. We have multiple means for our guides to offer their feedback, including 1:1’s with their leader or on monthly surveys, in periodic focus groups or in annual town halls. We recognize that all experiences and perceptions vary and would very much like to continue this conversation to hear your feedback about the above concerns you have. If you would like to continue the conversation as well, please reach out to Michelle Mulcahy, Director of Member Service Guide at mmulcahy@devoted.com.
Viewing 34 - 36 of 517 Reviews

Glassdoor has 533 Devoted Health reviews submitted anonymously by Devoted Health employees. Read employee reviews and ratings on Glassdoor to decide if Devoted Health is right for you.