Devoted Health reviews

Horrible upper management who don't lead and even worse directors in an 'ole boys club' gatekeeping what is really going on and hiding the true talent killing themselves with the actual hard work. Any threat to them managing a paycheck or thoughtful input is seen as a threat instead of for what it is.... meaningful discussion. Fear of being fired looms over all constantly. Devoted has the best tech in the world but too much time is entering redundant info in spreadsheets upper sales management relies on to look good because they don't know how to use modern tech to be efficient. Calendars exist but need to be documented in 3 places. I don't want to get paid to look busy, we've got actual work to do! The biggest disappointment is the apparent disregard for the employees. Nobody appreciates you and will use you up and spit you out and move on with things like all is fine. Attention Devoted... things are not fine! Everyone blames "growing pains" but it's truly far more sinister. Great company systematically being destroyed from within by losers just taking a pay check who are completely unfamiliar with "how we roll". My tenure feels like a giant episode of either the Twilight Zone or Scooby Do. I'm not sure why I'm still here. I guess I'm foolish to think romantically that Ed doesn't know. So I stay for the Parks, my colleagues, and the members.

- The member service guides are considered the heart of Devoted, yet they have decreased the starting pay rate for the position by approx $ 2.00 an hour in just a years time. They choose a month to, “celebrate guides” and during that month a few win raffles. Guides are celebrated daily via memes in a Slack channel . Attendance policy is quite strict and outdated compared to other companies. You’re written up if you exceed 40 hrs unplanned time in a 6 month period or go over accrued hours- even if you have the hours available by years end. Most companies allow use of PTO before accrual and if terminated prior to accrual, you would have to pay it back. This policy resulted in an excellent scoring coworker I trained with being terminated last week. She had Covid twice in a year , a vacay and a family emergency- and to keep from a write up would have had to skip previously planned PTO. I trained with her and I know we make the same rate of pay, which is higher than current hire rate of pay. I saw her metrix. She was a very hard worker who had some unexpected things happen. “Life happens” , right Devoted? During slower days in the summer they, “offer” us guides to take PTO and leave early as if it’s a gift. Wouldn’t letting high performing guides leave early, with pay, be a better way to recognize their work than a random water bottle or meme? Instead, you’re paid to sit strapped to a headset with minimal calls. I am one of many who no longer feels secure in my position. It’s a weekly paycheck for now. The members are great. But this job can burn you out fast. T-shirts , mugs and slack memes do not refuel. This company needs to revise some policies . For now they’ve decreased the starting pay and over time they will see they are getting what they pay for. Folks who have amazing people skills will use them elsewhere where it’s appreciated. Devoted could retain valuable employees but they are opting for what they believe is lower cost. In the long run, the cost of constant training of new hires will catch up, as will the lack of quality care they won’t pay for. The starting pay for this job is that of many retail stores . Save yourself the stress and be a cashier. And if you are looking for remote work there are many positions with less stress and burnout at the same rate of pay.