Devoted Health reviews

Hi there, Thank you for taking the time to leave us your feedback and express your feelings about your experience thus far. We are grateful to hear you are excited by our PTO offerings, but saddened to hear about your overall experience thus far in Appeals and Grievances. Our mission at Devoted Health is to make sure all members that enroll with us are treated like family. Given Appeals & Grievances (A&G) provides services around time-sensitive and high-impact member requests, metrics are put in place to make sure we’re providing the best service possible to follow through on our mission. We do recognize where this could cause extra stress on this type of role and team, and we have focused on adding tooling and resources to help our employees while also maintaining our promise to the mission. This is something we’re continuing to monitor and work on, so we appreciate your feedback here. We regret to hear that your experience within your team seems to have been more stressful than invigorating or motivating. It’s a priority for us that all employees feel heard, respected and trusted. We also recognize that each person has their own experience and perspective. We welcome the opportunity to hear more about your perspective so we can learn from this and help. If you’d like to chat further, please reach out to people@devoted.com. Thanks again, Devoted Health People Team