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Hi there,
Thank you for taking the time to share your perspective and experience with us on the Member Outreach team. We’re sorry to hear the majority of your experience has not been positive and appreciate you taking the time to leave us some feedback.
We hold our Member Outreach Specialist (MOS) team to high standards as a group when it comes to metrics. This not only allows us to offer superior service to our members, which is our mission, but also ensures that we are able to get Members in touch with the clinical care they may need. We recognize that the rapid growth of Devoted Medical programs results in quick changes and adjustments to our metrics and processes for the MOS teams at times. To help buffer this, we provide support to our team members through frequent 1:1s with Supervisors, shadowing with tenured Seniors, individual and group coaching sessions, and continuous education and training.
We’re sorry to hear you did not have a good experience with our healthcare benefits offering. At Devoted Health, all employees are eligible to enroll and be covered in medical, vision and dental care starting on Day 1 of employment. We have two plans to choose from via a national carrier. One of these options provides no premiums to the employee. We pride ourselves on being able to offer incredibly rich medical benefits to our internal employees, so we are regret to hear you did not have this experience.
While it’s our mission to make sure that our members are cared for and treated like family, it’s also our mission to make sure we’re reflecting the best care and attention to our internal teams as well. We know that each experience is different and we welcome the opportunity to hear more from you about your perspective so we can learn. If you’d like to continue the conversation, please reach out people@devoted.com.
Thanks again,
People Team @ Devoted Health
