Devoted Health reviews

Company starts out by making you believe they are different and they really care about their members when they only care about numbers. They say their employees are like “family” any work place that says that is toxic and means they just want to use you for what you can provide them and that’s exactly what they do. I was told my position would be helping patients get their medications refilled or providing them resources to get their medications when in actuality it is a call center. You are required to make a certain number of calls to a member a day and those calls only count if the member answers their phone and they only count the first call you have to them, meaning no additional calls to the same member count. If you do not hound the members to get their medications refilled even when they have enough and say no you will get in trouble. Each day you have to have a certain amount of people agree to filling their medication and if you don’t meet it you get in trouble. Actually if you don’t go above their goals you get in trouble. Leaders micromanage everything you do. You can do everything they asked and they will still find a way to nitpick it instead of appreciating your hard work. One time I had a 30 minute break in between my calls and my leader made me getting observed and retrained because I did not call anyone for 30 minutes even though I was solving a members problems with their medication. Unless you are part of the in crowd you will always feel left and lost. Change happens all the time and everyone is expected to be happy go lucky about it and smile when you receive no directions or training on it. They do not care about you or their members they only care about their numbers and quotas.

Pay for the amount of work. Harassment to members, constantly having you call back to back daily harassing the members trying to make them sign up for programs that only benefits Devoted. The members stress multiple times to quit the calling and Seniors and Upper Management does not abide. The goals are ridiculous to continue meeting, you end up on a PIP plan and then your pretty much out the door. The Seniors and Managers are all job scared and lie to you constantly as if they support you or have your back. In they end, everyone is there to save their own butt. Managers don't know crap about what's going on, and everyone is running around just as lost and confused. This is a mad house and its very chaotic at this establishment. I started off as a Member Outreach Specialist and was basically forced to move to either Member Service Guide or Telesales due to the over hiring of Member Outreach Specialists. I kindly declined and ran for my life. Any company that would do this to their employees are still amateurs and does not value good employees. The only thing good coming out of Devoted is the free benefits and those weren't all that either even at FREE.