Is Digital Federal Credit Union a good company to work for?

Digital Federal Credit Union has an overall rating of 3.3 out of 5, based on over 471 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 56% of employees would recommend working at Digital Federal Credit Union to a friend and 49% have a positive outlook for the business. The best reviews about Digital Federal Credit Union have been left by employees working as Teller , Bank Teller and Member Service Representative .

Does Digital Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Digital Federal Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Digital Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Digital Federal Credit Union?

56% of Digital Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Digital Federal Credit Union 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Digital Federal Credit Union?

Information Center Specialist (47) , Member Service Representative (31) , Bank Teller (20) , Teller (16) , Information Specialist (15) , Customer Service Representative (7) , Intern (6) , Info Center Specialist (5) , Manager (5) , Mortgage Servicing Specialist (5) , Call Center Representative (4) , Financial Analyst (4) , Loan Originator (4) , Assistant Branch Manager (3) , Assistant Manager (3)

What are the pros of working at Digital Federal Credit Union according to real employee reviews?

"The benefits are great and rarely matched by other companies." ((in 83 reviews)); "Great people and friendly with everyone" ((in 20 reviews)); "Good work life balance" ((in 15 reviews)); "Yearly Bonus and Pay structure" ((in 11 reviews)); "Free food Friday" ((in 11 reviews))

What are the cons of working at Digital Federal Credit Union according to real employee reviews?

"Poor management and Unattainable goals set by management" ((in 23 reviews)); "Awful upper management, rude co" ((in 12 reviews)); "Managers and above are fine with screaming and making threats when they're upset with you, but YOU'RE expect to act 100% professional all the time." ((in 11 reviews)); "No training and no career path for advancement." ((in 8 reviews)); "Salary is low." ((in 7 reviews))

What are the top reviewed Digital Federal Credit Union locations?

Marlborough , Chelmsford , Worcester , Lowell , Boston , Nashua , Andover , Manchester , Waltham , Atlanta , Burlington , Franklin , Hudson , Orlando , Acton , Leominster , Marlboro , Merrimack , Hamden , Daytona Beach , Clearwater , Framingham , Lexington , Methuen , North Chelmsford , Tyngsboro , Springfield , Westborough , Woodstock , Augusta

Digital Federal Credit Union reviews

3.3

56% would recommend to a friend

(426 total reviews)

Shruti Miyashiro

53% approve of CEO

49% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Digital Federal Credit Union has an employee rating of 3.3 out of 5 stars, based on 426 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

426 reviews

4.0

Feb 4, 2025

Good Company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good benefits, friendly people, hybrid opportunities

Cons

Lack of wanting to hire

2.0

Feb 1, 2025

Good benefits, not so good management

Risk management analyst

Recommend

CEO approval

Business Outlook

Pros

Good benefits, pretty good culture at least among non-management level employees.

Cons

Management is very hit or miss depending on department. The manager in Risk Management is awful. He hasn’t been there 2 full years and has been through at least 3 people in the same position. Also, the annual review process underwent changes last year and most non-managers were very unhappy.

1.0

Jan 31, 2025

Call center

Member severices representative

Recommend

CEO approval

Business Outlook

Pros

None really at all honestly

Cons

Micromanaged to hell and back and no real room for growth

Viewing 49 - 51 of 426 Reviews

Jobs at Digital Federal Credit Union

Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour

Director, Quality & Engineering Enablement, Hybrid, Marlborough/Chelmsford, MA, San Jose/Rocklin, CA and Hillsboro, OR

Senior Service Delivery Specialist - Readiness, Marlboro/Chelmsford, MA or Hillsboro, OR, Hybrid, Full-Time

Teller, Leominster, Full-Time, Onsite

Teller, Manchester, Full-Time, Onsite