Is Digital Federal Credit Union a good company to work for?

Digital Federal Credit Union has an overall rating of 3.3 out of 5, based on over 472 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 56% of employees would recommend working at Digital Federal Credit Union to a friend and 49% have a positive outlook for the business. The best reviews about Digital Federal Credit Union have been left by employees working as Teller , Bank Teller and Member Service Representative .

Does Digital Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Digital Federal Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Digital Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Digital Federal Credit Union?

56% of Digital Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Digital Federal Credit Union 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Digital Federal Credit Union?

Information Center Specialist (47) , Member Service Representative (31) , Bank Teller (20) , Teller (16) , Information Specialist (15) , Customer Service Representative (7) , Intern (6) , Info Center Specialist (5) , Manager (5) , Mortgage Servicing Specialist (5) , Call Center Representative (4) , Financial Analyst (4) , Loan Originator (4) , Assistant Branch Manager (3) , Assistant Manager (3)

What are the pros of working at Digital Federal Credit Union according to real employee reviews?

"The benefits are great and rarely matched by other companies." ((in 78 reviews)); "Great people and friendly with everyone" ((in 23 reviews)); "Good work/life balance" ((in 17 reviews)); "Loved the free food and benefits from this place" ((in 11 reviews)); "Great benefits, 401k matching, vacation time, flexible work schedule go above and beyond for employees" ((in 10 reviews))

What are the cons of working at Digital Federal Credit Union according to real employee reviews?

"Poor management and Unattainable goals set by management" ((in 25 reviews)); "Awful upper management, rude co" ((in 12 reviews)); "Managers and above are fine with screaming and making threats when they're upset with you, but YOU'RE expect to act 100% professional all the time." ((in 11 reviews)); "Salary is low." ((in 8 reviews)); "Senior management is overpaid, while the employees doing all the work are underpaid." ((in 4 reviews))

What are the top reviewed Digital Federal Credit Union locations?

Marlborough , Chelmsford , Worcester , Lowell , Boston , Nashua , Andover , Manchester , Waltham , Atlanta , Burlington , Franklin , Hudson , Orlando , Acton , Leominster , Marlboro , Merrimack , Hamden , Daytona Beach , Clearwater , Framingham , Lexington , Methuen , North Chelmsford , Tyngsboro , Springfield , Westborough , Woodstock , Augusta

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Digital Federal Credit Union

Digital Federal Credit Union reviews

3.3

56% would recommend to a friend

(427 total reviews)

Shruti Miyashiro

53% approve of CEO

49% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.5

Compensation and benefits

3.3

Work/Life balance

3.2

Culture & values

2.9

Senior management

2.8

Career opportunities

Digital Federal Credit Union has an employee rating of 3.3 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

427 reviews

3.0

Feb 29, 2024

Great benefits and pay

Information technology

Recommend

CEO approval

Business Outlook

Pros

Loved the free food and benefits from this place

Cons

Place reminded me of high school the way people cliq together

4.0

Feb 28, 2024

Culture, People, Work-life Balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I would say the best thing about DCU is the community and culture. Everyone you come across or meet that works for the company is caring and determined when it comes to work ethic and synergy. Genuinely great people to work with. Benefits are great and there are and from what I heard about previous years, the yearly raise in pay has been generous. Although, this year it seems we can be certain these raises will NOT be as generous. Not sure why that is.... I will also say work-life balance is also good. You won't feel the need to "take your work home with you" after you leave for the day. Although constantly changing shifts in initiatives and projects are jarring and often makes unfinished work feel insignificant.

Cons

Most people Ive met have worked at DCU for decades. This goes to show how employees love DCU. However, this also shows how growth is stagnant when it comes to being promoted and getting higher titles. Mandatory hybrid setting in Marlborough, MA is also a bit silly to me considering were supposed to be a CU that caters to members digitally. Remote work should be offered in more roles to attract more talent.

2.0

Feb 24, 2024

DCU lost its way

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great hours, coworkers, and benefits.

Cons

Overwhelming workloads, leadership that reminds you that you are nothing but a number, loss of culture.

Viewing 100 - 102 of 427 Reviews

Jobs at Digital Federal Credit Union

Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour

Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

ACH Bill Pay Team Member I, Chelmsford/Marlborough, MA, Full-Time, Hybrid

Senior Service Delivery Specialist - Readiness, Marlboro/Chelmsford, MA or Hillsboro, OR, Hybrid, Full-Time

Items Processing Team Member I, Marlborough, MA, On-Site, Full-Time

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Digital Federal Credit Union

Digital Federal Credit Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great benefits and pay

Culture, People, Work-life Balance

DCU lost its way

Jobs at Digital Federal Credit Union

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