Is Digital Federal Credit Union a good company to work for?

Digital Federal Credit Union has an overall rating of 3.3 out of 5, based on over 472 reviews left anonymously by employees. This rating has decreased by 6% over the last 12 months. 56% of employees would recommend working at Digital Federal Credit Union to a friend and 49% have a positive outlook for the business. The best reviews about Digital Federal Credit Union have been left by employees working as Teller , Bank Teller and Member Service Representative .

Does Digital Federal Credit Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Digital Federal Credit Union employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Digital Federal Credit Union. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at Digital Federal Credit Union?

56% of Digital Federal Credit Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Digital Federal Credit Union 3.3 out of 5 for work life balance, 3.2 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at Digital Federal Credit Union?

Information Center Specialist (47) , Member Service Representative (31) , Bank Teller (20) , Teller (16) , Information Specialist (15) , Customer Service Representative (7) , Intern (6) , Info Center Specialist (5) , Manager (5) , Mortgage Servicing Specialist (5) , Call Center Representative (4) , Financial Analyst (4) , Loan Originator (4) , Assistant Branch Manager (3) , Assistant Manager (3)

What are the pros of working at Digital Federal Credit Union according to real employee reviews?

"The benefits are great and rarely matched by other companies." ((in 89 reviews)); "Great people and friendly with everyone" ((in 21 reviews)); "Good work/life balance" ((in 17 reviews)); "Yearly Bonus and Pay structure" ((in 13 reviews)); "Free food Friday" ((in 12 reviews))

What are the cons of working at Digital Federal Credit Union according to real employee reviews?

"Poor management and Unattainable goals set by management" ((in 25 reviews)); "Awful upper management, rude co" ((in 13 reviews)); "Managers and above are fine with screaming and making threats when they're upset with you, but YOU'RE expect to act 100% professional all the time." ((in 11 reviews)); "Salary is low." ((in 8 reviews)); "Senior management is overpaid, while the employees doing all the work are underpaid." ((in 5 reviews))

What are the top reviewed Digital Federal Credit Union locations?

Marlborough , Chelmsford , Worcester , Lowell , Boston , Nashua , Andover , Manchester , Waltham , Atlanta , Burlington , Franklin , Hudson , Orlando , Acton , Leominster , Marlboro , Merrimack , Hamden , Daytona Beach , Clearwater , Framingham , Lexington , Methuen , North Chelmsford , Tyngsboro , Springfield , Westborough , Woodstock , Augusta

Digital Federal Credit Union reviews

3.3

56% would recommend to a friend

(427 total reviews)

Shruti Miyashiro

53% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (427 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Digital Federal Credit Union has an employee rating of 3.3 out of 5 stars, based on 427 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Digital Federal Credit Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.6 stars).

Reviews by job title

427 reviews

3.0

Nov 13, 2024

Stressful

Member service representative

Recommend

CEO approval

Business Outlook

Pros

The benefits and if you were so lucky to be trained for chat or email.

Cons

Management, scheduling, poor and unclear communication on how to be trained for other departments or skills. Always an attack on your quality of work. Too many meetings per month for a remote job. A coaching, a side by side, and 1-2 team meetings per month. All an hour. Too strict on adherence guidelines. Supervisors had too much access to agent queues. There was a sense of “put up and shut up”.

3.0

Dec 30, 2023

DCU is shiny until it’s not

Information center specialist

Recommend

CEO approval

Business Outlook

Pros

I worked hard for three years with my position even with health issues. Great benefits and even thou it was fully remote. I work with some decent people. It’s a call center job but it taught me lots of skills and patience

Cons

Team Leads who basically do not want to do their job. A team lead who basically only cares about how good they looked on paper but yet my first year with DCU, the TL I had lost like six people within the team within three months. Too much changes happening to the point that no information is the same when you ask properly. Referrals and sales goals are not within the job description whatsoever but yet we are supposed to do so. ( a sales team should be the ones to push those goals no other agents should). Upper management never directly told us when changes happened until it actually did.

1.0

Feb 10, 2022

Run don’t go to this place find a company that will work with you

Information technology manager

Recommend

CEO approval

Business Outlook

Pros

They pay every week that’s it

Cons

Micro managed hrs are not consistent not the best remote job if you have kids. The night shifts are the worst I hate this job currently looking for another job

Viewing 19 - 21 of 427 Reviews

Jobs at Digital Federal Credit Union

Information Center Member Service Specialist I, Full-Time, Remote (MA, NH only) $20.50/hour

Information Center Loan Specialist I, Remote (MA, NH, GA only), Full Time

ACH Bill Pay Team Member I, Chelmsford/Marlborough, MA, Full-Time, Hybrid

Senior Service Delivery Specialist - Readiness, Marlboro/Chelmsford, MA or Hillsboro, OR, Hybrid, Full-Time

Items Processing Team Member I, Marlborough, MA, On-Site, Full-Time