DigitalOcean reviews

Upper management doesn't live up to company values, doesn't prioritize customer experience, chronically under-staffs product and infrastructure teams, and generally creates an environment that leads people who actually do work at the company to repeatedly burn out. The CTO doesn't hold himself accountable for understanding information passed up to him by his direct reports and misleads the rest of senior management with his misunderstandings of key metrics.

- HORRIBLE onboarding. I literally trained myself. I would clock in at 7am, be given little to no direction or training material. Maybe once or twice per week, I'd have a 30 minute Zoom training call with a tech based in the other side of the world who can barely speak English. Then it was back to just sitting around reading documentation. There is no on the job training, there are no learning materials, there are no trainers. You are just told "play around with the platform and try to break/fix stuff". When you're starting from scratch that's insanely vague. - Awful internal documentation. Very often with tech support, there will be internal docs that explain how to do a certain process or at least provides a roadmap for proper protocol. Not at DigitalOcean. Nearly all of our playbooks for tech support were outdated and deprecated or just not helpful in the slightest. It slows everything way down when you cannot find a clear answer on how to do something without having to DM someone directly. - They also just laid off the majority of their support team in America and are outsourcing it to Pakistan/India/Mexico. I was laid off after only four months of being here and now DO is hiring for my job in countries where they can pay half my salary.