The whole commercial sales org is having a tough time with very few reps hitting quota. The solution is always just "make more calls" from your manager.
The stock tanked because for some reason management thought we could continue growing at the same rate as we did during covid. Still blows my mind they acted like new business wouldn't slow down after restrictions ended.
Product is extremely expensive compared to competitors. For SMB customers with simple use cases, it's extremely hard to justify the price. That said it's still legit the best choice for larger customers with more complex use cases.
Zero training for new AEs, very much sink or swim. They knew I had no closing experience when I started as an AE and yet I got no closing training, ever.
Highly underpaid in comparison to the industry. When asked about this, our CEO gave an out of touch answer and cited how Google employees also think they're underpaid. When I was shopping around for a new role recently, I applied to 20+ companies. Literally every single one offered a substantial increase in base pay and OTE compared to what I was making at DocuSign, for the exact same job title and responsibilities, at companies ranging from startups to enterprise companies. Either DocuSign is in denial, not doing their homework, or straight up gaslighting their employees about how much an AE should be making.
A senior MDR has a higher base pay than an AE now, and MDRs have an easier time hitting quota. So a senior MDR often makes more than their AE. Wtf? Also the CEO promised pay raises for everyone, but then a few weeks later the CRO clarified it was everyone except sales. As one can imagine, the sales org was not very happy about that, considering how underpaid AEs are.
Mass exodus of employees right now, like nothing I've ever seen at a company before. They're losing top performers because they can make more elsewhere.
