Docusign reviews

3.6

62% would recommend to a friend

(3,642 total reviews)
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Allan Thygesen

59% approve of CEO

49% positive business outlook

Docusign has an employee rating of 3.6 out of 5 stars, based on 3,642 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Docusign employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
5.0
Sep 21, 2016

Liking it so far

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Product gets catered lunches twice a week. Constantly learning new things. Coworkers are always willing to help. Very excited for the company's future.

Cons

For the sake of our sanity, HipChat needs to be replaced with Slack..there should be no reason why we can't do this. Jabber is also not the answer.

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Docusign Response
9y
Thanks. HipChat vs Slack vs Jabber -- please ping Bryan Wise and Matt Engel -- and start the discussion.
5.0
Sep 21, 2016
Recommend
CEO approval
Business Outlook

Pros

DocuSign provides very innovative products that improve business and personal transactions substantially by enabling electronic signatures and providing a vast assortment of associated electronic document management options. The growth of the company provides a delightful array of technical challenges and opportunities, allowing engineers to grow in many directions and remain versatile and leverage multiple stacks (.NET, Node.js, etc.) in interesting combinations. The company is poised for a great deal of continued growth and employs a number of very intelligent engineers, making it a delight to work here as a software engineer. The benefits offered to employees are also quite substantial.

Cons

While DocuSign is growing quickly, it is also working through normal growing pains, including how to organize and manage teams and priorities. There is also a tendency within the Engineering organization to form cliques amongst employees that worked together in other large companies; while not an outright problem, it does complicate making clear evaluations of software / technology as they apply to DocuSign, rather than the company at which that clique previously worked (e.g. "we tried this at X and it didn't work out so well, so we will avoid that here."). There are also limited opportunities for advancement as the company is still growing and has not yet established a clear track for career growth. Additionally, compensation - while the overall package is quite substantial - is lower in terms of raw salary than others. These issues are not uncommon for a growing company, but are still present.

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Docusign Response
9y
Thanks for your thoughts. I hope you are speaking to Robin Ducot, Ron Hirson and Grant Petersen. Seems like the issues you raise are surmountable. If you don't see improvement, chat please with Michael Erisman.
3.0
Aug 8, 2016
Recommend
CEO approval
Business Outlook

Pros

DocuSign's greatest asset is its product. I think most of us that work here agree that we're proud to work for a company who produces such a powerful, easy to use tool. People here are fun and friendly. Lots of food. Good office locations and nice working environment.

Cons

As mentioned in other reviews, DocuSign's internal processes are in dire need of improvement. Although "process" comes up a lot in the hallway in frustration laced conversations but upper management is taking no action to improve them. This inaction is evidence of either a general apathy on management's part, ignorance regarding how nimble companies manage process, or a lack of executive leadership which should be clearing barriers to enable sales and administrative execution opposed to spinning around in an attempt to get through internal processes.

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Docusign Response
9y
Sounds like you have some good ideas of how we can improve some internal processes. Here are a couple of ways you can turn those thoughts into action: 1) talk to your manager 2) initiative a skip level meeting with senior management 3) talk to your HR Business Partners manager 4) post on Cowbell 5) bring it up in a leadership meeting (or have your Director do this) 6) approach the person who owns the process with IDEAS of how to improve the process. (Sometimes people are stretched and haven't had time to review a process) 7) tap the thinking of Catherine Courage's group -- perhaps they can pull together a journey mapping session with key stakeholders to consider ways to improve and streamline the processes. They are doing this with our vendor approval group right now.
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