Pros
* Great team culture * Highly collaborative environment and AE/RVP led sales learning, best practices, and product enablement sessions * Praise and recognition for individual and team accomplishments * High earning potential top performers and great incentives * Flexible work schedule, Work from home available for most * Amazing benefits (Health insurance, vision, dental, 401k, Stock options, etc) * Wonderful place to get your foot in the door in the tech world
Cons
* Low base salary compared to market value and the amount of extra work dedicated each week * Division of territories is very uneven. Lots of favoritism shown with territory assignment * Inconsistency between retention quotas and sales quotas -Retention quotas are set by Sales Ops based on reporting MRR in each AEs respective territory whereas quarterly sales quotas are not set based on reporting MRR. -Quota is difficult to attain if AE is given a historically “bad” territory -Example- AE has territory with $210k reporting MRR while another AE has territory with only $60k reporting MRR but both are expected to hit the same quarterly quota * Boys club vibe across many teams * Inefficiencies in internal processes and policy enablement -Many gaps in resource alignment for customer issues/inquiries that AEs are ill-equipped to solve resulting in AEs having to play “monkey in the middle” * Support channel available to all customers is a hit or miss. AEs deal with a lot of non revenue-generating activity each day to troubleshoot what support cannot * Promotion eligibility changed from 15 months to 18 months with no reasonable explanation * Many deals are prone to inflation causing clawback on sales commission earnings if inflation amount isn’t captured upon renewal. Inflation rule DocuSign has in place makes no sense but it’s difficult to hit quota otherwise.
