Duke Energy reviews

That said, as with all long term places, if you want to be there long term, expect to be negotiating salary every once in a while, as they will not naturally move you with the trends.

No stipend or compensation for internet costs for work from home. Reporting for storm duty on a moments notice (w/in 1 hour) at least 6 times a year for one week at a time. Mandatory OT for large storms, or after holidays or any system update. Micromanagement. QA is ridiculously critical. In such a huge corporate giant, getting any meaningful change that would positively impact employees and customers is next to impossible. Also they don't allot for any career development time. If a training isn't assigned to you or in your current scope of duties, you are restricted by business need if they will allow you to participate in career development. - surprise - as a customer service rep, there is always a business need. If you're not super computer savvy and proficient, this is not for you. Also the knowledge management system needs a COMPLETE overhaul. They want you to go find the answers and there is minimal organization to the resources. Also if you have management experience, or are above average in aspirations or aptitude, good luck on getting opportunities to move quickly where your talents can be put to good use.