EVERSANA reviews

3.3

52% would recommend to a friend

(650 total reviews)

Mark Thierer

57% approve of CEO

45% positive business outlook

EVERSANA has an employee rating of 3.3 out of 5 stars, based on 650 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EVERSANA employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

650 reviews
2.0
Jan 27, 2020
Recommend
CEO approval
Business Outlook

Pros

Pay, Hollidays,PTO, Some overtime opportunities

Cons

Everything else, Litterally. Insane and unrealistic workload

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EVERSANA Response
6y
We appreciate all feedback, yet we disagree with your assessment. EVERSANA is committed to providing a healthy, vibrant workplace, fueled by our most important asset – our people. It is true that certain times of the year are very busy in the Patient Services Business Unit, and we remain very appreciative of our employees who put in extra effort and dedication during these peak times. Our commitment includes ensuring that at our locations, employees feel empowered to take action and have opportunities for open and transparent communications with their leaders. If you would like to discuss your experience as a former employee with an HR representative, please contact Fred Skinner, Chief Human Resources Officer, at fred.skinner@eversana.com. We wish you the best in your future endeavors.
2.0
Jan 14, 2020
Recommend
CEO approval
Business Outlook

Pros

There are a lot of people at EVERSANA who genuinely care about the patients they support and do their best to support those patients even without sufficient resources and technology.

Cons

1. Senior leaders at EVERSANA seem more concerned with the ephemera they believe will support sales pitches than upon the operations of the programs they have won. 2. Technology is woefully inadequate and is designed to limit the ability of case management teams to perform any steps not document as part of a launch effort, but systems are not maintained and kept updated as programs change, so associates are hamstrung by systems and prevented from supporting patients. 3. Culture is given a lot of lip service, but associates are brought in without any concept of or ability to influence the shift they'll be assigned to, and are unable to take PTO even for valid complaints. Workforce management has ultimate authority over associate PTO, but is not transparent with managers about decisions or logic behind them, and lacks the skill with data to effectively manage contact center teams. 4. New "senior" account managers were introduced without any explanation as to their function or responsibilities, while long-standing account management positions were eliminated one by one. Operations management were not given sufficient additional support to absorb the eliminated roles. 4. Sales pitches regularly sink to the level of dishonesty about what services Eversana provides, and then BD associates blame IT or Operations teams for failing to execute.

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EVERSANA Response
6y
While we appreciate all feedback, we don’t agree with your assessment. EVERSANA and its leadership are committed to the best interests of our clients and their patients every day. We are continually investing in tools and resources to deliver with excellence. If you would like to discuss your experience as a former employee with an HR representative, please contact Fred Skinner, Chief Human Resources Officer. If not, we wish you the best in your future endeavors.
3.0
Jan 7, 2020

Working here was a nice experience!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good Work Environment, great exposure

Cons

Nothing to mentioned in cons, never faced any bad situations.

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EVERSANA Response
6y
Thank you for your contributions to EVERSANA. We wish you continued success in your future endeavors.
Viewing 565 - 567 of 650 Reviews

Glassdoor has 712 EVERSANA reviews submitted anonymously by EVERSANA employees. Read employee reviews and ratings on Glassdoor to decide if EVERSANA is right for you.