Is EXL Service a good company to work for as a Custom Service Representative?

Custom Service Representative professionals working at EXL Service have rated their employer with 3.3 out of 5 stars in 116 Glassdoor reviews. This is a lower than average score with the overall rating of EXL Service employees being 3.5 out of 5 stars. Search open Custom Service Representative Jobs at EXL Service now and start preparing for your job interview by browsing frequently asked Custom Service Representative interview questions at EXL Service .

Does EXL Service pay Custom Service Representative employees well?

Custom Service Representative professionals rate their compensation and benefits at EXL Service with 2.7 out of 5 stars based on 116 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Custom Service Representative salaries at EXL Service.

How happy are Custom Service Representative professionals working at EXL Service?

45% of Custom Service Representative employees at EXL Service would recommend their employer to a friend. This rating has decreased by 4% in the past 12 months. Custom Service Representative professionals have also rated EXL Service with a 2.4 rating for work-life-balance, 3.3 rating for diversity and inclusion, 3.0 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (551) , Assistant Manager (506) , Consultant (374) , Lead Assistant Manager (335) , Manager (281) , Senior Consultant (255) , Senior Associate (231) , Associate (229) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (146) , Analyst (124) , Customer Service Representative (118)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 953 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 276 reviews)); "Good people and a good" ((in 187 reviews)); "Work environment good and nice" ((in 175 reviews)); "Work from home also company is good" ((in 142 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 613 reviews)); "Poor management and lack of project coordination." ((in 350 reviews)); "Low pay for skills required and work can be mundane" ((in 191 reviews)); "Low Compensation and Salary which can be demotivating" ((in 91 reviews)); "Too much office politics that growth becomes selective" ((in 45 reviews))

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EXL Service

EXL Service Custom Service Representative reviews

3.3

45% would recommend to a friend

(116 total reviews)

Rohit Kapoor

65% approve of CEO

41% positive business outlook

Ratings by category

3.3

Diversity & inclusion

3.0

Culture & values

3.0

Career opportunities

2.8

Senior management

2.7

Compensation and benefits

2.4

Work/Life balance

Custom Service Representative employees have rated EXL Service with 3.3 out of 5 stars, based on 116 company reviews on Glassdoor. This indicates that most Custom Service Representative professionals have a good working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Custom Service Representative professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

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Reviews by job title

116 reviews

3.0

Jul 23, 2026

Fast-paced environment with low salary concerns

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

It’s a fast paced environment with a lot of coaching

Cons

The salary is too low and has been for years

3.0

Jun 22, 2026

Not great at all.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Decent salary and good facilities.

Cons

Overworked, poor management and horrible customers.

2.0

Feb 9, 2026

Good starter but mandatory ot always

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Wfh arrangement with internet allowance

Cons

High volume of calls, no opportunity for growth and toxic culture.

Viewing 1 - 3 of 116 Reviews

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EXL Service reviews FAQs

EXL Service reviews EXL Service Custom Service Representative reviews

EXL Service

EXL Service Custom Service Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fast-paced environment with low salary concerns

Not great at all.

Good starter but mandatory ot always

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