EXL Service reviews

3.4

59% would recommend to a friend

(8,163 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Nov 25, 2025

NA

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company will get lot to learn

Cons

None everything was good and fine

2.0
Nov 24, 2025
Recommend
CEO approval
Business Outlook

Pros

Great hands-on learning with full project ownership. Exposure to real client work and a completely remote working opportunity.

Cons

Long working hours with minimal support from both the team and management. Strong focus on client billing over employee well-being. Very limited leave flexibility, with leaves closely tracked and often difficult to get approved. At times, work is required on public holidays without compensatory off or additional pay. Limited benefits apart from salary. Overall team and management structure tends to be older, with many employees primarily aiming for relocation to the USA.

Viewing 355 - 357 of 8,163 Reviews

Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.