EXL Service reviews

3.4

59% would recommend to a friend

(8,163 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,163 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
5.0
Oct 28, 2025

Work life balance

Recommend
CEO approval
Business Outlook

Pros

Good place to work.Hybrid work model.

Cons

Promotion takes long time.slow growth.

2.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay was sufficient for the role compared to competitors.

Cons

Management changes and a company direction that did not make any sense. By the time I left the business revenue and footprint was cut by half. The upper management did not understand the business and made changes that drove employees away in droves. The best talent left for other jobs.

Viewing 400 - 402 of 8,163 Reviews

Glassdoor has 8,396 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.