EXL Service reviews

3.4

59% would recommend to a friend

(8,165 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,165 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
4.0
Sep 29, 2025

Actually great!

Recommend
CEO approval
Business Outlook

Pros

I was involved with an excellent team. Everyone in the team has a great attitude.

Cons

Nothing much actually. Everything is pretty stable.

1.0
Sep 29, 2025

Do Not Join!!!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Less pressure to work from office

Cons

No work life balance Bad management 12 hours of shift, expected to work on weekends.

3.0
Sep 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Medical aid benefits, transportation provided for night shift

Cons

Terrible staff retention. The rate people quit is equivalent to the rate they hire. And they hire almost every other week. In batches/groups

Viewing 466 - 468 of 8,165 Reviews

Glassdoor has 8,398 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.