EXL Service reviews

3.4

59% would recommend to a friend

(8,173 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,173 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
3.0
Aug 22, 2025

Not what I was told

Recommend
CEO approval
Business Outlook

Pros

Working with small to large businesses to complete premium audits was a great way to learn about the businesses in the USA.

Cons

I was told that I would be doing in person audits, but ended up doing 98% over the phone. I think this was a business change in necessity due to COVID. I also had 5 manager changes during 1 year of employment.

5.0
Aug 22, 2025

Great

Recommend
CEO approval
Business Outlook

Pros

Employee friendly and great working environment.

Cons

security of belonging of the employees must be improved.

3.0
Aug 21, 2025
Recommend
CEO approval
Business Outlook

Pros

It is pretty work-life balance.

Cons

Not many promotion opportunities in the company

Viewing 541 - 543 of 8,173 Reviews

Glassdoor has 8,407 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.