EXL Service reviews

3.4

59% would recommend to a friend

(8,157 total reviews)
avatar

Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Mar 16, 2026

Beware of this Company

Recommend
CEO approval
Business Outlook

Pros

Learning Opportunity for new and lower level resources

Cons

No defined structure. very transactional. no company culture. you are good as long as you are in the project. Leadership is not accountable for you in any shape or form. always looking after money. No people culture

4.0
Mar 16, 2026
Recommend
CEO approval
Business Outlook

Pros

* no micromanagement * good pay

Cons

* Most of the things depends on your client

3.0
Mar 15, 2026
Recommend
CEO approval
Business Outlook

Pros

benefits (health, vision, dental, car, pet insurance, life, fmla, etc.) good PTO, could work on holidays off

Cons

typical large corporation... lot of bad upper management but due to tenured issues go unnoticed especially when it comes to turnover... upper management problem

Viewing 154 - 156 of 8,157 Reviews

Glassdoor has 8,390 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.