EXL Service reviews

3.4

59% would recommend to a friend

(8,157 total reviews)
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Rohit Kapoor

77% approve of CEO

60% positive business outlook

EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,157 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

8K reviews
1.0
Mar 12, 2026

So So Company

Recommend
CEO approval
Business Outlook

Pros

Proximity, Location, Area, Facility, Building

Cons

You will have to deposit your cell phone to the guard. No Cell Phone Allowed inside the Office.

1.0
Mar 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive salary on top of basic Thorough training

Cons

A very hostile environment Unfair treatment by unfair dismissal Dismissing someone who failed a test but choosing to keep a majority of people who misuse internet to search for inappropriate content during training and play games

3.0
Mar 11, 2026

Legal Process

Recommend
CEO approval
Business Outlook

Pros

Work from home and salary on time

Cons

One the worst process if you have legal background, all the upper management are from BPO and treats legal process as call center resulting in multiple legal process ramp down in single year

Viewing 163 - 165 of 8,157 Reviews

Glassdoor has 8,390 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.