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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.4

      59% would recommend to a friend

      (8,158 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      3.0

      Compensation and benefits

      EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,158 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      1.0
      Feb 19, 2026

      Working experience

      Lead assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      1. Work Flexibility 2. Salary on time 3. Good for people who want to work late night.

      Cons

      1. Irregular shift timings, creates health issues 2. Cost cutting to as much as possible. 3. Does not follows the Labour Laws. 4. HR function is very poor, no HR connect and problem solving. 5. No overtime payment. 6. Poor team management. 7. Hiring process is very slow and tedious. 8. I regret working in this company. 9. IT function is very slow in every aspect. 10. Lots of favouritism and biasedness. 11. Management is not trustworthy as they can rollback the bonus/promotion/offer letter for any reason at anytime.

      Viewing 187 - 189 of 8,158 Reviews
      Related searches: EXL Service jobs | EXL Service salaries | EXL Service benefits | EXL Service interviews
      ReviewsEXL Service reviews

      Glassdoor has 8,391 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.