Is EXL Service a good company to work for as a Customer Service (CSR)?

Customer Service (CSR) professionals working at EXL Service have rated their employer with 3.2 out of 5 stars in 174 Glassdoor reviews. This is a lower than average score with the overall rating of EXL Service employees being 3.5 out of 5 stars. Search open Customer Service (CSR) Jobs at EXL Service now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at EXL Service .

Does EXL Service pay Customer Service (CSR) employees well?

Customer Service (CSR) professionals rate their compensation and benefits at EXL Service with 2.7 out of 5 stars based on 174 anonymously submitted employee reviews. This is 10.5% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at EXL Service.

How happy are Customer Service (CSR) professionals working at EXL Service?

42% of Customer Service (CSR) employees at EXL Service would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Customer Service (CSR) professionals have also rated EXL Service with a 2.4 rating for work-life-balance, 3.2 rating for diversity and inclusion, 3.0 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at EXL Service?

Business Analyst (551) , Assistant Manager (506) , Consultant (374) , Lead Assistant Manager (335) , Manager (281) , Senior Consultant (255) , Senior Associate (231) , Associate (228) , Senior Business Analyst (197) , Senior Executive (188) , Executive (164) , Senior Manager (164) , Project Manager (146) , Analyst (124) , Customer Service Representative (117)

What are the pros of working at EXL Service according to real employee reviews?

"Work Life balance is good but also depends on the team and the client that you are working with" ((in 938 reviews)); "Work culture is good and nobody disturbs you if you deliver your work on time." ((in 274 reviews)); "Good people and a good" ((in 183 reviews)); "Work environment good and nice" ((in 181 reviews)); "life balance is good Work from home benefits is there" ((in 146 reviews))

What are the cons of working at EXL Service according to real employee reviews?

"Salary is very low apart from the process of rbs plus cab service should be for both sides." ((in 617 reviews)); "Poor management and lack of project coordination." ((in 349 reviews)); "Low pay for skills required and work can be mundane" ((in 190 reviews)); "Low Compensation and Salary which can be demotivating" ((in 94 reviews)); "Too much office politics that growth becomes selective" ((in 43 reviews))

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EXL Service

EXL Service Customer Service (CSR) reviews

3.2

42% would recommend to a friend

(174 total reviews)

Rohit Kapoor

53% approve of CEO

37% positive business outlook

Ratings by category

3.2

Diversity & inclusion

3.0

Culture & values

2.9

Career opportunities

2.8

Senior management

2.7

Compensation and benefits

2.4

Work/Life balance

Customer Service (CSR) employees have rated EXL Service with 3.2 out of 5 stars, based on 174 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. EXL Service is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Management & Consulting industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

174 reviews

3.0

Jun 29, 2025

Customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working hours are very convenient

Cons

The working environment can be a bit toxic

5.0

May 30, 2025

Working with EXL

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Good company and good TL and team mate.

Cons

Hard to file VL, you need to be sick to file SL.

4.0

May 20, 2025

fine

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

the management is fine so far

Cons

im so tired of night

Viewing 19 - 21 of 174 Reviews

Jobs at EXL Service

Inbound Call Center Reps - Financial Transfer Agent Dept.

Provider Relations Coordinator

Provider Relations Coordinator

EXL Service reviews FAQs

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EXL Service

EXL Service Customer Service (CSR) reviews

Ratings by category

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Customer service

Working with EXL

fine

Jobs at EXL Service

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