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      EXL Service

      Engaged Employer

      EXL Service reviews

      3.4

      59% would recommend to a friend

      (8,162 total reviews)
      avatar

      Rohit Kapoor

      77% approve of CEO

      60% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.4

      Work/Life balance

      3.3

      Culture & values

      3.3

      Career opportunities

      3.0

      Senior management

      3.0

      Compensation and benefits

      EXL Service has an employee rating of 3.4 out of 5 stars, based on 8,162 company reviews on Glassdoor which indicates that most employees have a good working experience there. The EXL Service employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Jan 3, 2026

      Pretty good

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Understanding managers (few) Good incentives (monthly and quarterly)

      Cons

      Micro managing Do not give leaves easily

      2.0
      Jan 3, 2026

      Worst WLB

      Lead assistant manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you wanna count one salary being credited on time otherwise None.

      Cons

      1. THere is no time for youself, day start at 10:30/11 AM with onshore call and then people have to there for 12:30 for onshore call and day stretches will 11/12 AM. There will be days when you have to stretch till 1 AM too. 2. Manager ping you constantly to check the progress where you stand. If things are this urgent then may be increase headcount or do it yourself. 3. Promotions are dependent how well you take in above two points, if you don;t complain about two and then it's good. 4. If you take leaves to recover yourself then it will also be questioned, 5. They will create sense of fake urgency and then ask/expect you be on top of it.

      Viewing 286 - 288 of 8,162 Reviews
      Related searches: EXL Service jobs | EXL Service salaries | EXL Service benefits | EXL Service interviews
      ReviewsEXL Service reviews

      Glassdoor has 8,395 EXL Service reviews submitted anonymously by EXL Service employees. Read employee reviews and ratings on Glassdoor to decide if EXL Service is right for you.